5 questions
Why on earth do the Decaf capsules now have the same color as the (caffeinated) lungo?
Hi Andy_63, thanks for the question. We can well understand your astonishment! For economic reasons, the same color was chosen for both varieties. However, the embossing indicates which variety it is. Best regards, your M-Infoline team
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Which process and which agent is used to decaffeinate this decaffeinated coffee?
Hello NaLeisi, thank you for your inquiry. Café Royal Decaffeinato is decaffeinated with CO2. CO2 and high pressure are used to release the caffeine from the beans. The CO2 then evaporates completely. The advantage of the capsule material we use is that the material cannot dissolve even at high temperatures. Best regards, your M-Infoline team
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Hello Thank you for your prompt reply I can answer the questions as follows Machine type: TURMIX TX 160 PIXIE ART-NR: A 12157 / 020511 111 222 801 1787 88A 1CN Age??? > 4 years Capsule types: Café Royal Espresso Decaffeinato purchased on 18.02.2020, no more pack Café Royal Decaffeinato purchased on 04.03.2020 L 0000000009 2001774 Setting the water softener to 10 degrees of hardness. In my opinion, this is not the problem. The plastic capsule has a gradation at the end and is better guided by this when closing the machine. The coffee jet is nice and regular, whereas the aluminum capsule lacks this guide, which is why it is always crushed. The coffee only comes out drop by drop and the machine always switches off after 7 seconds. I hope that you will find a solution to the problem with this information. Yours sincerely, 0 replies
Hello Higa38, thank you for your feedback and the further information. We have made clarifications with the supplier. It is a major challenge to produce compatible capsules for a third-party system. This means that they have to be optimally accepted by different coffee machines. Nevertheless, the design must not be identical for patent reasons. Therefore, the applicability to compatible capsules is limited. Unfortunately, we cannot rule out such circumstances one hundred percent. However, we have already initiated material optimizations to further improve compatibility and the cup result. We will be happy to send you a small compensation. You will receive a separate e-mail for this purpose. Best regards, your M-Infoline team
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We recently switched to aluminum capsules. Unfortunately, these didn't work with our coffee machine. The capsule is either compressed or it just dribbles and the machine suddenly stops. It works perfectly with the Plasic capsules. Why was this change made? Is an improvement planned? I look forward to your reply and thank you in advance.
Hello AnnemarieBart, thank you for your question. We are sorry that the capsules are not working properly. To clarify your issue, please provide us with the following information: Machine model, approximate purchase date of the machine, coffee types used and lot numbers / batch of the types used. We would also ask you to let us know whether you have a water softener / descaling system. Best regards, your M-Infoline team
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Dear Migros team Unfortunately, the new aluminum capsules no longer work at all in my Nespresso machine. The capsules are compressed far too much, which means that little or no water flows through. Unfortunately, this makes the capsules unusable. The fault is repeated systematically, now in the second pack. Am I just unlucky or is there a design fault? Can you clarify this? Thank you very much!
Hello sunnychrigi, thank you for your message. We regret that these capsules are no longer working properly. Please contact us directly via our contact form (with all product details) so that we can get in touch with the supplier: https://www.migros.ch/de/services/kundendienst/infoline/produkt.html Best regards, your M-Infoline team
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