10 questions
Why is there no box of 33 capsules like others?
Hello velo, thank you for your contribution. Unfortunately, we don't have infinite space on our shelves so that we can offer every product in all packaging sizes. However, we are happy to take your request on board and who knows... :-) Unfortunately, we cannot promise anything. Best regards, your M-Infoline team
Log in and get involved!
Why? You can only test, rate and make Migros even better if you're logged in.
Congratulations on your range of royal coffees. The only downside is this: if you take the capsules out of their packaging, it's impossible to recognize them. Would it be possible to make colored capsules?
Thank you in advance for your reply.
Hi gregmin,
We're delighted you like our Café Royal.
From now on, we'll be differentiating the capsules by color. However, we'll need a little time to work this out. Until then, we're counting on your patience and wish you lots of coffee enjoyment.
Best regards Your M-Infoline team
Log in and get involved!
Why? You can only test, rate and make Migros even better if you're logged in.
Guest
Hello Migipedia, can you vote somewhere on whether you like a particular packaging? As you know, Cafe Royal was first available in large packaging, and THEN FINALLY compact in the small, handy packaging... and now there are the big ones again? Why why.... I want the small packs again! Because have you ever ridden a bike with 5 boxes in a Migros bag?
Guest
The answer is simple: the opinion of Migros users is simply not that important to Migros, contrary to what is officially said time and again. There is only a vote by migration to the competition
Guest
Maybe it's because they first want/need to sell the remaining stock that was still produced with the old packaging before only the new packaging is definitely put on the shelves?
Guest
acko: I can only confirm that it's a bit confusing in Migros Schlieren, for example. At first, all the shelves were changed over to the handy little boxes. After a few weeks (!) there were bigger boxes again and today there are only big boxes, the small handy ones are gone....
Hello baszero
Thank you for your interest in our product.
We are pleased that you like our new packaging. We assume that your store still had remaining stocks of the large packaging on the shelves. In any case, there are no plans to reintroduce the large packaging. For more detailed information, please contact your store's customer service directly.
Thank you for shopping with us. See you soon - in your Migros! Your M-Infoline team
Log in and get involved!
Why? You can only test, rate and make Migros even better if you're logged in.
Thanks for the new packaging. Great!
But it could be even better. There would be room for 11 capsules in the box. My suggestion: Leave the price for one box as it is and pass on the savings in packaging material and logistics costs in the form of an 11th capsule.
Hello luuc
Thank you very much for your message. We are pleased that you like the new pack.
Unfortunately, a price reduction is not possible. The elimination of packaging material does not compensate for the increased manufacturing costs due to the new capsule (changed technology). This is why we cannot offer another capsule at the same price.
We ask for your understanding and wish you continued enjoyment of your coffee! Your M-Infoline Team
Log in and get involved!
Why? You can only test, rate and make Migros even better if you're logged in.
think the new packaging is great, but the selling price should be adjusted to the lower production costs (less cardboard and plastic, color, machine time, etc.)!
Hello Rubin27
Thank you very much for your message.
We are pleased that you like the new packaging. Unfortunately, a price reduction is not possible. The elimination of packaging material does not compensate for the increased production costs due to the new capsule (changed technology).
We ask for your understanding and wish you an enjoyable week. Your M-Infoline Team
Log in and get involved!
Why? You can only test, rate and make Migros even better if you're logged in.
Bravo bravo bravo bravo your new packaging is perfect and practical a real success it was the only downside to this product. Now your coffee is really top notch
Hello
Many thanks for your four bravos! Of course, it gives us great pleasure to read such a message.
We'll pass on your congratulations to our specialist department.
See you soon at Migros!
Best regards Your M-Infoline team
Log in and get involved!
Why? You can only test, rate and make Migros even better if you're logged in.
Guest
I tested these capsules as a replacement for a few weeks. For me, the triple calculation doesn't add up: I clearly prefer the taste of the original. The original can be recycled and, being made of aluminum, doesn't need an individual plastic bag. As the capsules are obviously irregularly too small, some don't really fit in the machine and fall through. I'm happy to pay considerably more for the original - the quality is just right.
Sali guest
Thank you for your feedback, which we will be happy to pass on to the specialist department. It's a shame that you don't like the Café Royal capsules. As far as taste is concerned, unfortunately we can't say anything other than that tastes differ - it's not possible for us to offer a coffee that everyone likes.
Packaging: The capsules are made of over 90% plastic (like yoghurt pots) and can be disposed of with household waste. Approx. 3 capsules correspond to one yoghurt pot. The carton is made of recycled material. The actual product, the coffee, plays a very important role: Café Royal comes from 100% UTZ-certified cultivation. The independent UTZ certification guarantees sustainable cultivation with respect for people and nature in the countries of origin.
Please note that the capsules are not compatible with all Nespresso machines. You can find the list under the following link:
www.cafe-royal.com/#/de/kompatibilität
Best regards from the M-Infoline team
Log in and get involved!
Why? You can only test, rate and make Migros even better if you're logged in.
Guest
Tastes truly horrible!
Also doesn't fit exactly into the Nespresso coffee machine.
It was advertised as such and tastes worse than any cheap espresso.
Hello guest
Thank you for your feedback. It's a shame that you don't like our ristretto.
Our recipes do not suit everyone's taste - we are aware of that. However, we try to cater to as many preferences as possible with our wide range.
Have you tried the Café Royal Espresso or Espresso forte varieties?
http://w ww.migipedia.ch/de/lebensmittel/kaffee-und-tee/kaffee/cafe-royal-espresso-10-kapseln/50g1
http://w ww.migipedia.ch/de/lebensmittel/kaffee-und-tee/kaffee/cafe-royal-espresso-forte-10-kapseln/50g1
We would also like to inform you that the capsules are not suitable for all machines. You can check the compatibility for your Nespresso machine at the following link:
http://w ww.cafe-royal.com/#/de/kompatibilität
We wish you a nice day and lots of fun trying it out.
Best wishes from the M-Infoline team
Log in and get involved!
Why? You can only test, rate and make Migros even better if you're logged in.
I propose that Migros create larger packages of royal coffee, so this exquisite product can become more economically attractive.
Hello ESUISSE.
Thank you for your proposal. We will consider with the appropriate department the possibility of creating larger packages.
Sincerely Your M-Infoline Team
Log in and get involved!
Why? You can only test, rate and make Migros even better if you're logged in.
Guest
Unfortunately, the capsules are too small and simply fall through in our delongi machine
simply fall through...:-((( What a shame!
master_lamp
Dear guest
Thank you for your feedback.
You can easily reuse the capsule: It is best to slowly place the capsule in the capsule holder at a slight angle and close the operating lever.
Now it should work. Enjoy your coffee!
Best regards from the M-Infoline team
Log in and get involved!
Why? You can only test, rate and make Migros even better if you're logged in.