7 questions
Hello Migro. We bought 2 identical 28cm Pro pans. When I unpacked them, I now have 2 different bases on the pans. Is this correct or do I have to change one?
see photo in the appendix.
Hi, I don't see a photo in the attachment
Can I use the pans now or do I have to exchange them?
Log in and get involved!
Why? You can only test, rate and make Migros even better if you're logged in.
Guest
Hello, my question is about the handle of this frying pan. It moves a lot and I tried to use a flat screwdriver to tighten it or a torx screwdriver but the screw doesn't move. So it's dangerous to have a handle that moves. How do you tighten the handle on the frying pan? Thanks for your feedback.
Hello rizoul, thank you very much for your message. It is possible to tighten the handle with a traditional screwdriver. Over time, the handle may indeed unscrew a little, but it is sometimes no longer possible to tighten the screw because it has been turned too much. You can of course return the frying pan to us for inspection: Fédération des coopératives Migros M-Infoline / Reference 20220210-0664 Limmatstrasse 152 8031 Zurich Thank you for your cooperation and best regards. your M-Infoline team
Log in and get involved!
Why? You can only test, rate and make Migros even better if you're logged in.
Hello, I have Cucina & Tavola Titan frying pans and use them almost every day. Unfortunately, I have to replace them every year because the coating in the pan comes off. My question: what am I doing wrong? I only need plastic cooking utensils, not metal, and I also wash the pans by hand - according to the product description, you give a five-year guarantee on these pans (unfortunately I don't keep the receipts), so they should last at least that long. Thank you for your answer
Hello jaundna, we are sorry that the coating on the pans regularly comes off. Unfortunately, we cannot comment without pictures. You are welcome to contact us by email at m-infoline@migros.ch. Basically, there is also the question of whether you wash the pans in the dishwasher. Best regards, your M-Infoline team
Log in and get involved!
Why? You can only test, rate and make Migros even better if you're logged in.
The coating on the handle of this frying pan has been coming off for some time, so it always feels sticky. The handle is screwed to the pan body, so it could be replaced. However, I couldn't find it among the spare parts. Can it be ordered somewhere?
Hello Eschebeschl, unfortunately we do not offer spare parts. However, we have taken your input on board as a suggestion. Best regards, your M-Infoline team
Hello, I have exactly the same problem with a 28 mm pan. Pan would still be tiptop, but cooking with this handle disgusts me. Please check the quality of the handles. I've been using these pans for a very long time and it was never a problem before. It was always the coating there. I never put the pan in the GS. The number on the pan is 20-71, does that say anything about the year of purchase? Fortunately, they are currently in action. But I would also have been happy if the handle had been available as a replacement.
Log in and get involved!
Why? You can only test, rate and make Migros even better if you're logged in.
Guest
I'm still missing the country of manufacture in the product information! Where is the pan produced?
Hello Waldameise777, this article is made in Italy. Best regards, your M-Infoline team
Log in and get involved!
Why? You can only test, rate and make Migros even better if you're logged in.
How many years warranty? The handle no longer holds (screw has come loose, thread defective).
Hello toni4u75, we are sorry that the screw has come loose. You have a two-year warranty on this product. If necessary, you could also check whether you can get a replacement part from M-Service. Please contact M-Service directly using the contact form. Best regards, your M-Infoline team
Log in and get involved!
Why? You can only test, rate and make Migros even better if you're logged in.
What are the differences between titanium and deluxe pans?
Hello Barthahn, thank you for your question. The main difference lies in the material of the pans. The Titan pan is made of aluminum, has good non-stick properties, you can fry with little fat and it is easy to clean by hand. The De Luxe pan has three layers (stainless steel, aluminum, stainless steel), which is particularly noticeable in the heavy weight of the pan. The pan is solid and dimensionally stable, has optimum heat distribution and heat storage, is heat-resistant and has excellent non-stick properties. We can recommend both pans. Best regards, your M-Infoline team
Log in and get involved!
Why? You can only test, rate and make Migros even better if you're logged in.