4 questions
Good day
I bought the product on 31.7.25 in Migros Romanshorn. I opened it today and it was very soft. Is that the case? Unfortunately, I poured it into an airtight container immediately after opening and destroyed the packaging.
Hello Strizi01, thank you for your message including the screenshot. We are sorry that the crispbread was soft when you opened it. We understand that this is disappointing, especially if you were expecting a crispy product.
We pack our crispbread fresh from the oven and airtight to preserve the crispness. During production, we strictly monitor the residual moisture of the product and ensure that it does not exceed 5.5 %. However, storage or transport conditions beyond our control can cause deviations in crispness.
As the packaging is no longer available, we unfortunately lack important production data such as the best-before date or the batch number to check the incident in more detail. Nevertheless, we have forwarded your feedback to the relevant departments in order to continue to maintain our quality standards.
We hope you will give our organic wholemeal rye crispbread another chance! Best regards, your M-Infoline team
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What does 'May contain ...' mean? So far we have never noticed that the crispbread contains sesame seeds (on one side-very many). I always thought that this allergen warning meant that the product was made in the same machine as a product that contained these allergens. And therefore one or two sesame seeds could sneak into the product.
Hello famengler, thank you for your request. You write that there is a lot of sesame on one side of the article. We would like to look into this. Please let us know the best-before date and the lot number. Best regards, your M-Infoline team
Thank you for your efforts, the expiration date is 24.12.2023, lot number: L23083D
Hello famengler, thank you very much for your feedback and the additional data. We really appreciate your help. You are indeed correct in your assumption. The note "may...contain" is required by food legislation if the presence of traces of an allergenic ingredient cannot be ruled out. One such ingredient is sesame, whereby the "impurities" can occur during harvesting, transportation, storage of raw materials, in the production plant or on a production line. The amount you describe is clearly too much. However, we did not detect any signs of abnormalities in the samples from the same production series or in the associated production documents. The processing was carried out in accordance with the specified guidelines. In view of these results, we rule out a general manufacturing error. Nevertheless, we have a suspicion: We suspect that there was a mix-up during the product changeover, so that our line personnel accidentally filled the system with sesame instead of rye. This should not happen. As an immediate measure, we asked all departments involved to ensure that the product is handled correctly. We are keeping an eye on this issue. If necessary, we will make adjustments. We apologize for any inconvenience caused. We hope that our efforts are in your interest and that you will give our crispbread another chance to convince you of its impeccable quality. Best regards, your M-Infoline team
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The list of ingredients contains 2 entries: 95% wholemeal rye and salt (the remaining 5%?! 🤢). I assume that the 95% refers to the dry weight and that water does not need to be specified as it is no longer present in the end product. However, the nutritional table only shows 1.4g of salt per 100g. What are the remaining 3.6% (95g wholemeal rye flour and 1.4g salt per 100g - there are still 3.6g undeclared...) Thanks for the food technology regulation clarification 😉
Hello zuchtfisch, unfortunately we can't quite understand what you mean by the 2 entries in the list of ingredients? The crispbread consists of 95% wholemeal rye flour, 1.4% salt and the rest (approx. 3.6%) is water. Best regards, your M-Infoline team
And why is the water not on the list? If it contains more water than salt, that should also be declared, shouldn't it? Or what is the regulation?
Hello zuchtfisch, if the amount of water contained in the end product is less than 5%, the water does not have to be included in the list of ingredients. You can find this information and many other legal provisions in the Swiss Food Information Ordinance: https://www.fedlex.admin.ch/eli/cc/2017/158/de. Best regards, your M-Infoline team
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How many slices are in a pack?
Hi Annababdvskk, thank you for your question. There are about 22 slices in the package depending on the weight of the crispbreads. Best regards, your M-Infoline team
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