2 questions
I recently bought 1 pack of organic cranberries, re-sugared, 130g (https://www.migros.ch/en/product/105250600000). Today I wanted to use half, 65g, for my homemade granola. When I weighed it, I weighed much more than half, so I weighed the whole contents and that was about 88g. I think that should be stated on the packet - that it's not 130g!
Hello whomever, thank you for your post. We are looking into this and would ask you to provide us with the best-before date and the batch/lot number of the pack in question. You will generally find the batch or lot number next to the best-before date. It usually begins with the letter L or a mixture of letters and numbers. Best regards, your M-Infoline team
Dear M-Infoline Team The best-before date is 31.10.2023, the batch number is L2012960551 034 Best regards, whomever
Hello whomever, thank you for your feedback. Can you please send us the sample for further clarification? Please write the following address on the parcel and hand it in at the post office or free of charge at your branch's customer service:
Federation of Migros Cooperatives
M-Infoline / Reference 20230518-0122
Limmatstrasse 152
8031 Zurich
Thank you and best regards, your M-Infoline team
Dear M-Infoline Team As originally advised, I only have the contents of half a pack left and will return it to the Migros store in Embrach. I also bought the item there. best regards, whomever
Hello whomever, as the sample was already opened and only contained 60 grams, it is unfortunately not possible to make a final assessment.
Each individual pack runs over a scale after it is closed and is weighed automatically. We sort out underweight or overweight packs according to the legal tolerance. We looked at our records and the average of the entire production was 131.1g. In addition, we could not find any deviation, i.e. underfilling. We tend to overfill our products slightly. The additional retained sample we checked was also in order.
Our scales are also calibrated annually by the Federal Office of Weights and Measures. Unfortunately, we cannot understand how, whether and why the underweight parcel you complained about occurred.
We will contact you privately shortly. Best regards, your M-Infoline team
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Unfortunately, they have not been available in Zofingen/Olten/Aarau/Egerkingen and the surrounding area for weeks. When will they be available again?
Hello Blossom, thank you for your question. Unfortunately, there is currently a bottleneck in the procurement of the product. We expect to have supplies from the end of May. Best regards, your M-Infoline team
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