4 questions
Bought today. A lot of the berries were already rotten. Is that normal?
Hello rolimuehlheim, thank you for your message. We are sorry to hear this. We try to guarantee the quality of our fruit by imposing clear requirements on our suppliers and by carrying out strict checks on incoming goods. Certain deviations sometimes only become apparent after some time and are not immediately visible. Our aim is to prevent this, which is why we are constantly working on this and removing the affected items from the shelves. We have informed the relevant departments in Purchasing and Quality Assurance about your report. As a general rule, you can return products of unsatisfactory quality to the store. If necessary, you will receive a replacement or a refund. Best regards, your M-Infoline team
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Why are even the organic blueberries in a pack with a plastic lid (the non-organic ones are even more wrapped in plastic)? At the competition, I get organic blueberries in a cardboard box wrapped in plastic film. This generates significantly less plastic waste for me.
Hello shifu, thank you for your question. We have tested the cardboard trays and were not satisfied with them. That's why you can still find the plastic trays in our range, as they guarantee better product protection and resealability. Best regards, your M-Infoline team
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We bought blueberries yesterday. How is it possible that the date of August 5th is still on sale? The berries are shriveled and moldy. If you don't have such good eyesight, you're really screwed. And no, I can't bring them back, we won't go shopping again for another week.
Hello Gza, thank you for letting us know. We're sorry that the blueberries didn't convince you! Could you please let us know in which store you bought them? Best regards, your M-Infoline team
At the SBB train station in Basel
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Can the blueberries be brought back if they are full of maggots?
Hello Naja123, thank you for your inquiry. We are sorry that you found maggots in our organic blueberries. This should not happen. In general, you may return products of unsatisfactory quality to the store. If necessary, you will receive a replacement or a refund. Best regards, your M-Infoline team
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