«The family size is highly valued, though some reviewers noted taste issues and concerns about the packaging size for standard refrigerators.»
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It has now happened for the 4th time in 3 weeks that the milk smells and tastes funny (like a barn or similar) on the day of purchase and quickly becomes inedible. What's going on?
We never had any problems before and really appreciate the family-friendly packaging size.
Hello drunkensailor Best regards, your M-Infoline team
Thank you for your feedback and your patience. We are sorry that the milk has often exhibited sensory deviations. The clarifications took longer than usual because our manufacturer had microbiological tests carried out.
The retained sample from M-Data 24.08.25 / L2022530699 was sent to a laboratory for testing. All tested values are within the prescribed standard.
In addition, all specifications were met during production. No deviations were detected in the production and line controls.
We assume that the sensory deviation you have detected is a selective deviation.
It is possible that the drop in quality was caused by temperature fluctuations or an interruption in the cold chain.
We assure you that this does not meet our standards and we will pay close attention to the product.
You are welcome to contact the store so that you can receive a replacement or a refund.
Many thanks for the clarifications. I actually also suspected problems with the cold chain. The problems actually occurred mainly during or shortly after the really hot days in summer.
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