«Refreshing, sugar-free water with a balanced lemon flavor. Many customers appreciate the quality but wish for more sustainable packaging.»
«Refreshing, sugar-free water with a balanced lemon flavor. Many customers appreciate the quality but wish for more sustainable packaging.»
Why? You can only test, rate and make Migros even better if you're logged in.
Why? You can only test, rate and make Migros even better if you're logged in.
We've been drinking this every day for many years. A few days ago, we bought a six-pack, and the water tastes completely different than it ever has before. Have you changed the recipe? It tastes a bit like some kind of herb...
Hello Migros_sorgiM, thank you very much for bringing this to our attention; we’ll be happy to look into it. To enable us to trace the manufacturing process accurately, please provide us with the best-by date and the lot number. Best regards, your M-Infoline Team
BEST BEFORE DATE: 10.2026
Batch number: A 077 05:03
We compared it with batch A 047 (best before 09/2026)—which was fine—and the difference is clearly noticeable.
Hello Migros_sorgiM, thank you for your feedback. Do you still have an unopened bottle from the six-pack? If so, please send it to us for testing. Please write the following address on the package and drop it off at the post office or, free of charge, at the customer service desk of your local store:
Migros-Genossenschafts-Bund
M-Infoline / Reference 234852
Limmatstrasse 152
8031 Zurich
It is important to include your reference number 234852 so that we can link your sample to your inquiry. Best regards, your M-Infoline Team
All clear. We'll send it off today.
Hello Migros_sorgiM, thank you for submitting the bottle.
We tasted both our retained samples and the bottle you sent in. Both tastings were flawless—there was neither an unpleasant odor nor any off-flavors such as rancid, herbal, or musty.
In addition, we reviewed the raw materials used to produce this batch, as well as the chemical analyses from the day of production. All results were flawless. The manufacturing and production process, as well as the storage of the pallets (in a light-protected cellar), also met our high quality standards.
Based on these results, there is no indication that the taste issue identified is attributable to our production. However, a possible cause could be improper storage at the store, for example, in a location that is not sufficiently protected from light or heat. Storing the product near a source of heat or light can cause the lemon flavor to oxidize more quickly and slightly alter the taste.
We assume that this is an isolated incident. Nevertheless, we are keeping an eye on the matter. Best regards, your M-Infoline Team
Hello, dear M-Infoline Team
Thank you very much for your detailed response and for testing the bottle we sent in.
Unfortunately, it appears that, from our perspective, this is not an isolated incident. After we had completely disposed of the bottles from the affected batch A 077 05:03 (best before 10/2026), we purchased two six-packs again yesterday, this time with batch A 096 23:21 (also best before 10/2026).
This new batch also exhibits exactly the same distinct taste deviation. The taste is clearly altered and, for us, no longer palatable.
For comparison, we simultaneously tested several earlier batches (including those with a best-before date of September 2026 and earlier), all of which taste perfectly normal as usual. We can therefore rule out a subjective misjudgment. Since we have been consuming this product daily for many years, even minor deviations are immediately noticeable, and the current change is distinct.
We are aware that your analyses have not revealed any abnormalities. At the same time, the consistency across multiple six-packs and different batches with the same best-before date suggests that this is not an isolated storage issue.
We therefore ask you to re-examine the matter in greater depth and let us know how we should proceed in this case. It is important to us to find a resolution here, as we actually really enjoy drinking the lemon water.
Thank you very much and best regards
Hello Migros_sorgiM, thank you for your response. We understand that you would like to continue enjoying the water without any restrictions. We have investigated the matter further. It is essential that Aproz water be protected from heat and light sources during storage. We have already ensured that it is being stored properly at the store. Best regards, your M-Infoline Team
Why? You can only test, rate and make Migros even better if you're logged in.
Since the new lid, the bottles are very difficult to open! Without a man, a woman would die of thirst. It was like this with every new container, not just once or by chance. Too bad
Hello MelE68, thank you very much for your comment. We're sorry that opening the bottles is difficult. We apologize for the inconvenience. Easy handling is important to us. That is why our manufacturer checks both the functionality and the calibration of the capping machine throughout the entire production process. With this procedure, we ensure that the closures are tight without impairing the opening of the containers. The fact that we have often been unable to achieve this since the changeover to the new lids is not to our liking. We therefore asked all departments involved to check the device and make the necessary fine adjustments. We hope you will find our approach helpful. Best regards, your M-Infoline team
Why? You can only test, rate and make Migros even better if you're logged in.
There is a large Swiss cross on the label and the app says "Switzerland, country of origin". But the small print on the bottle says: *from foreign organic production! Why does Migros need such a fraudulent label? What a shame!
This refers to the lemon... the law allows it if 80% are of Swiss origin, I believe
Natural mineral water, carbonic acid, lemon extract*, lime extract* * From foreign organic production Most foods are processed natural products: At least 80% by weight of the raw materials used (where they exist in Switzerland) must originate from Switzerland in accordance with the law. In addition, the activity that gives the product its essential properties must take place in Switzerland. This is all legal and not a scam...
Hello remalivv, thank you for your question. As already mentioned by user Coacoa200, food law stipulates that if the majority of the weight comes from Switzerland and the main processing step takes place in Switzerland, it may be labeled as such. Here we have a product that contains almost exclusively Valais water from the Aproz spring. No citrus fruits are cultivated in Switzerland in the required quantities. The reference to the origin of the lemon and lime extracts, which are only contained in very small quantities in the product, is intended to show consumers transparently that the origin of these ingredients differs from the claim. Best regards, your M-Infoline team
Why? You can only test, rate and make Migros even better if you're logged in.
We've been drinking this every day for many years. A few days ago, we bought a six-pack, and the water tastes completely different than it ever has before. Have you changed the recipe? It tastes a bit like some kind of herb...
Hello Migros_sorgiM, thank you very much for bringing this to our attention; we’ll be happy to look into it. To enable us to trace the manufacturing process accurately, please provide us with the best-by date and the lot number. Best regards, your M-Infoline Team
BEST BEFORE DATE: 10.2026
Batch number: A 077 05:03
We compared it with batch A 047 (best before 09/2026)—which was fine—and the difference is clearly noticeable.
Hello Migros_sorgiM, thank you for your feedback. Do you still have an unopened bottle from the six-pack? If so, please send it to us for testing. Please write the following address on the package and drop it off at the post office or, free of charge, at the customer service desk of your local store:
Migros-Genossenschafts-Bund
M-Infoline / Reference 234852
Limmatstrasse 152
8031 Zurich
It is important to include your reference number 234852 so that we can link your sample to your inquiry. Best regards, your M-Infoline Team
All clear. We'll send it off today.
Hello Migros_sorgiM, thank you for submitting the bottle.
We tasted both our retained samples and the bottle you sent in. Both tastings were flawless—there was neither an unpleasant odor nor any off-flavors such as rancid, herbal, or musty.
In addition, we reviewed the raw materials used to produce this batch, as well as the chemical analyses from the day of production. All results were flawless. The manufacturing and production process, as well as the storage of the pallets (in a light-protected cellar), also met our high quality standards.
Based on these results, there is no indication that the taste issue identified is attributable to our production. However, a possible cause could be improper storage at the store, for example, in a location that is not sufficiently protected from light or heat. Storing the product near a source of heat or light can cause the lemon flavor to oxidize more quickly and slightly alter the taste.
We assume that this is an isolated incident. Nevertheless, we are keeping an eye on the matter. Best regards, your M-Infoline Team
Hello, dear M-Infoline Team
Thank you very much for your detailed response and for testing the bottle we sent in.
Unfortunately, it appears that, from our perspective, this is not an isolated incident. After we had completely disposed of the bottles from the affected batch A 077 05:03 (best before 10/2026), we purchased two six-packs again yesterday, this time with batch A 096 23:21 (also best before 10/2026).
This new batch also exhibits exactly the same distinct taste deviation. The taste is clearly altered and, for us, no longer palatable.
For comparison, we simultaneously tested several earlier batches (including those with a best-before date of September 2026 and earlier), all of which taste perfectly normal as usual. We can therefore rule out a subjective misjudgment. Since we have been consuming this product daily for many years, even minor deviations are immediately noticeable, and the current change is distinct.
We are aware that your analyses have not revealed any abnormalities. At the same time, the consistency across multiple six-packs and different batches with the same best-before date suggests that this is not an isolated storage issue.
We therefore ask you to re-examine the matter in greater depth and let us know how we should proceed in this case. It is important to us to find a resolution here, as we actually really enjoy drinking the lemon water.
Thank you very much and best regards
Hello Migros_sorgiM, thank you for your response. We understand that you would like to continue enjoying the water without any restrictions. We have investigated the matter further. It is essential that Aproz water be protected from heat and light sources during storage. We have already ensured that it is being stored properly at the store. Best regards, your M-Infoline Team
Why? You can only test, rate and make Migros even better if you're logged in.
Since the new lid, the bottles are very difficult to open! Without a man, a woman would die of thirst. It was like this with every new container, not just once or by chance. Too bad
Hello MelE68, thank you very much for your comment. We're sorry that opening the bottles is difficult. We apologize for the inconvenience. Easy handling is important to us. That is why our manufacturer checks both the functionality and the calibration of the capping machine throughout the entire production process. With this procedure, we ensure that the closures are tight without impairing the opening of the containers. The fact that we have often been unable to achieve this since the changeover to the new lids is not to our liking. We therefore asked all departments involved to check the device and make the necessary fine adjustments. We hope you will find our approach helpful. Best regards, your M-Infoline team
Why? You can only test, rate and make Migros even better if you're logged in.
There is a large Swiss cross on the label and the app says "Switzerland, country of origin". But the small print on the bottle says: *from foreign organic production! Why does Migros need such a fraudulent label? What a shame!
This refers to the lemon... the law allows it if 80% are of Swiss origin, I believe
Natural mineral water, carbonic acid, lemon extract*, lime extract* * From foreign organic production Most foods are processed natural products: At least 80% by weight of the raw materials used (where they exist in Switzerland) must originate from Switzerland in accordance with the law. In addition, the activity that gives the product its essential properties must take place in Switzerland. This is all legal and not a scam...
Hello remalivv, thank you for your question. As already mentioned by user Coacoa200, food law stipulates that if the majority of the weight comes from Switzerland and the main processing step takes place in Switzerland, it may be labeled as such. Here we have a product that contains almost exclusively Valais water from the Aproz spring. No citrus fruits are cultivated in Switzerland in the required quantities. The reference to the origin of the lemon and lime extracts, which are only contained in very small quantities in the product, is intended to show consumers transparently that the origin of these ingredients differs from the claim. Best regards, your M-Infoline team
Why? You can only test, rate and make Migros even better if you're logged in.
