Anna's Best Nüsslisalat
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2 questions
7 months ago
Again and again the salad smells of "cellar" - and very intensely! Tiptop after washing again. Observed last year and again now. Regardless of the storage period. Only observed with lamb's lettuce and only with Mirgos (never smelled it at Coop, not with any lamb's lettuce pack, not even with other suppliers such as Landi or similar).
7 months ago
Hello alfavia, thank you for your message. We would like to look into your experience in more detail. Can you please provide us with the best-before date and the lot number of your packaging next to it? Best regards, your M-Infoline team
7 months ago
Edited
Hello alfavia, thank you very much for your feedback and for submitting the data. We really appreciate your help. As promised, we got to the bottom of the cause. To ensure impeccable quality, we focus our attention on numerous checks that begin as soon as the raw materials arrive. Products that meet our criteria pass through the washing and spinning process before they reach the packaging. To maintain freshness, the bags are filled with a protective gas. In view of the frequency you have described, it is reasonable to assume that the trigger for your experience is due to the mixture of oxygen, argon, carbon dioxide and nitrogen used. This is intended for the food industry and is harmless to health. Depending on the intensity, however, the aroma may seem unappetizing. However, as you have rightly done, washing again will help to eliminate the odor. We apologize for any inconvenience caused. We are happy to review the process based on your comments. If necessary, we will be able to initiate optimizations. We hope these lines are informative for you and that our efforts are in your interest. Best regards, your M-Infoline team
2 years ago
You put ready to serve already washed but it has an unpleasant smell so I wash it and besides there is still a lot of soil ???
2 years ago
Hello lisamonnerat, we thank you for your message and regret that you were unable to enjoy the product. Given your description, we understand your disappointment. You were right to contact us so that we could investigate the situation. Our raw materials are inspected according to strict quality criteria as soon as they are received. Any impurities discovered during this process are immediately rejected. Products meeting all requirements are then rinsed several times with water. We are sorry that dirty residues may still have passed through all the control systems (de-stoner, settling tank, centrifuge, inclined conveyors, etc.) and ended up in a package. Your message has been passed on to all parties involved to make them aware of the problem and to ask them to take extra care. We apologize for any inconvenience this may have caused you, and hope you will find our approach satisfactory. Sincerely, your M-Infoline team