4 questions
Hello Is there any feedback on the old recipe yet?
Hello clini, in the meantime we have reviewed the adjustments and it has been decided that the new recipe for the Thon Canapés will be retained for the time being. This is because we have also received feedback from customers who like the new recipe better. Best regards, your M-Infoline team
So I'm wondering where you're getting this customer feedback from. what's this? no customer feedback? a lot of people are even telling you that we want the old product back. but apparently our message isn't important. especially that there's already been this discussion and you've ignored us again. that's how you scare away regular customers!
Hello clini, thank you very much for your reply. We understand that you are disappointed. We receive customer feedback via numerous channels. We evaluate them and incorporate them into our further measures. This does not mean that we do not take the other side seriously. As we all know, tastes differ, so opinions vary. Our analyses show that the majority of people prefer the current version. We assure you that we will continue to follow the issue closely. As you have already heard, we are retaining the current composition for the time being. This does not mean that it is set in stone. Best regards, your M-Infoline team
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Apparently the recipe has been changed and it has been removed from the range in our store. I wish we had our old mini Migros back.
Hello MartinaZi, we have indeed adjusted the recipe. However, as we have already received some feedback, we are now checking it again. The old recipe is still available. It's best to ask your branch if they can order it for you. Best regards, your M-Infoline team
As written, the article has been taken out of the range at my store! Since the new store was built, 30 items that I bought regularly are no longer available. Should be in a larger store. So why the new store at all?
Hi MartinaZi, as also written, you can ask the staff at your store about the other canapé (and all your other missing products). They can decide for themselves what to order for their range and what not. Greetings, your M-Infoline team
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When will the old ones come back?
Hello Richi207, we're sorry that you don't like the adjustment to the recipe. In the run-up to such a change, extensive tastings are carried out to ensure the popularity of the recipes. These tests were very positive. However, we are happy to check the quality again to see if there are any deviations. Best regards, your M-Infoline team
Sorry Migros.the same answer was given the last time you changed.it wasn't so long ago that you changed back to the old fluffy mousse.because we customers said that WE didn't want the new one!!! Can you explain to me why you changed again after this back and forth??please go back to the old recipe.you will have lost customers again.
Hello clini, as already mentioned. We are currently reviewing the feedback and the article. Thank you for your patience. Best regards, your M-Infoline team
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Why has it been changed again? We don't want it. Since last week it is no longer available in Migros Lupfig AG either.
Hello clini, Thank you for contacting us. Unfortunately, you had to wait a little longer for our reply - thank you very much for your patience. Unfortunately, the product mentioned is no longer listed in the Lupfig store and can therefore no longer be ordered. The closest stores to Lupfig that still stock the Anna's Best MSC Canapé Thon are Baden City and Brugg Neumarkt. We look forward to welcoming you to our stores in the future and wish you a wonderful summer. Kind regards, your M-Infoline team
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