2 questions
Why are the pieces of fruit (pineapple hard as a rock) sometimes irregular, with a lot of pineapple and hardly any melon, then the wooden fork is missing again?
Hello Chrmerlin, thank you for your inquiry. The quality of our products is very important to us. Each batch is checked for conformity on receipt of goods. The check is a random sample check and not every single fruit can be checked. As pineapple is a natural product, individual batches may show inhomogeneities in terms of ripeness. We also check all ready-to-sell fruit products every day for appearance, smell and taste. We have not noticed any deviations recently. However, we cannot rule out the possibility that a small proportion of unripe fruit has been processed. In response to your feedback, we will intensify our internal checks on incoming goods and the daily inspection of the end products. We have also informed our production staff about the incident and raised their awareness. The 150 g fruit salad has been produced without a wooden fork since 31.10.2022. The corresponding pictogram on the packaging has been removed.
We decided to take this step for the sake of sustainability. It enables us to reduce the amount of waste. There are now many customers who eat their food in an environment where cutlery is already available. Others have taken it with them from home, for example. Best regards, your M-Infoline team
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Normally I love the fruit salad. But this is the second time it has turned sour. Why the fluctuations? The reason can't just be the fruit, is it the juice, is it a change of recipe?
Hello Urson,As fruit is a natural product, it can happen that individual batches have different ripeness. In order to be able to continuously assess the quality, we take one pack of each product every day as a retention sample. These samples are checked for appearance, smell and taste one day after the expiry date. We also check all fruit products every day for appearance, smell and taste.
Based on your feedback, our supplier will review the production process of the fruit salad and carry out additional checks. Thank you very much for your feedback. Best regards, your M-Infoline team
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