Anna's Best Fruchtsalat
Brand: Anna's Best
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1 question
Guest
Anna's Best Fruit Salad Exotic:
Suggestion for improvement I: if you charge CHF 3.xx then don't charge CHF 6.90
Suggestion for improvement II: if you're going to charge CHF 6.90 then at least pack it without insects crawling around
Hello guest
Thank you for your comment. We are very sorry that you found an insect in the product. This is very unpleasant - for you, but also for us.
We take such reports very seriously and would like to investigate them.
Have you possibly kept the packaging so that you could provide us with the lot number and best-before date? We need this information for the investigation.
We look forward to hearing from you.
Kind regards from the M-Infoline team
Guest
Hello!
Purchased on 26.08.13 in the evening
"Sell by 28.08.13"
"Use by: 29.08.13 "
Barcode: 7 613269 267287
further number: I / 08251024 / 17
one more number: 1308.558
and the whole thing twice; both packages with identical numbers, only the number of insects found before disposal of the contents was different: once 1, once 2.
LG
Hello guest
We are very sorry that one of our products has given you cause for complaint.
Finding foreign bodies such as insects in a ready-to-eat product is very unpleasant. We are aware of the consequences of this and for this reason it is very important to us to get to the bottom of the cause.
Our goods inspections start with incoming goods. All raw products are checked by expert personnel in accordance with strict product specifications. They check whether the quality of the goods meets the requirements and whether foreign bodies (e.g. insects) are visible. If this is the case, the goods are returned immediately.
The raw materials are then sent to production and, after washing and peeling, are cut and packaged by machine or by hand. This all takes place under the watchful eye of our employees.
After receiving your report, we checked our retained samples and found nothing suspicious. We have also informed our employees about the case. A photo of the foreign object would have been very helpful for further clarification.
We hope that you accept our apologies and that we have been able to regain your trust in our products. We look forward to counting you among our valued customers in the future.
Kind regards from the M-Infoline team
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