3 questions
I actually love this toast. However, the product has changed... - Why is a (thin) slice included in the packaging? - I find this toast dry lately? Has something been changed in the production process? - Packaging film: tears quickly recently... Is a thinner film being used?
Hello ulrych_martyn, thank you for your message. We regret that a valued product no longer provides the tried and tested moments of enjoyment. Are you still in possession of the packaging? If so, please let us know the best-before date and the batch number (a combination of numbers and letters). We look forward to hearing from you. Best regards, your M-Infoline team
L3108 06:56 C, best before 14.05.2023 + L3101 08:01 A, best before 07.05.2023
Hello ulrych_martyn, thank you for your feedback. We have assessed the product quality from the production series of your toasts as good. We deliberately include the slices on both sides to help prevent the toast from drying out so quickly. We include these new toast slices free of charge. No new, thinner film quality is used. We did not notice any problems with the foil when packing the toast. We also use the same film quality for various other products. We have not yet received any further customer feedback on this. However, as soon as the film is slightly torn, it quickly tears further. Best regards, your M-Infoline team
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I love this bread is it vegan???
Hello Rahel1910, the toast is vegan. We will advertise this in the future. Best regards, your M-Infoline team
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the toast would be good if two packs hadn't gone moldy right now... 9.10 moldy best before 21.10...
Hello ixu, we are sorry that the toast packs were moldy again. We sent you our response by email at the end of September. We would like to take this opportunity to advise you to clean the bread bin thoroughly with a vinegar cloth. This will also kill any invisible mold spores, as otherwise the spores will remain and contaminate other loaves of bread. You can return the defective goods to your store and receive a replacement or your money back. Best regards, your M-Infoline team
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