3 questions
I bought the product for the first time. Unfortunately there were hardly any almond slivers on it. Is that usual? There are plenty on the packaging. Otherwise the cookie tastes good, dark chocolate very tasty.
Hello Nadjamaus, thank you for the article and the picture. We will be happy to look into it. Do you still have the production data (expiration date and lot number) for the pack in question? Best regards, your M-Infoline team
Thanks for the answer. Yes for sure: 8.8.23, 26 21:28
Hello Nadjamaus, thank you very much for your feedback. We really appreciate your help. As promised, we have carried out further clarifications for you. Thanks to the information you provided, we were able to test samples from the same production series. We did not discover any similar deviations. There were also no signs of abnormalities in our production documents. In view of these results, we cannot explain how the small amount of almond slivers clearly visible in the photo came about. As an immediate measure, we asked all areas involved to ensure that the product is processed correctly. We are continuing to monitor the issue closely. If necessary, we will make adjustments. We hope that our efforts are in your interest and that you will give our Knuspertaler another chance to convince you that it is a fully enjoyable experience. Best regards, your M-Infoline team
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In the stores around where I live, where this product is normally available, these delicious biscuits are suddenly no longer available. Is it a supply shortage or has the product been removed from the range by Migros or even Alnatura? The latter would of course be a disaster, as these are the best biscuits in the world... ;)
Hello hugorossi, we still offer the Knuspertaler. However, due to falling sales figures, they are now only available in selected stores. It's best to check our website to see where you can still buy the biscuits. Best regards, your M-Infoline team
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Why does it say 6 biscuits? We have 8 biscuits!
Hello Lohefa, thank you very much for your comment. The Alnatura spelt crispies are filled by weight and not by quantity. This can occasionally lead to deviations. We have informed the responsible department about your tip. Thank you very much for your help. Best regards, your M-Infoline team
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