6 questions
The reply from M-Infoline regarding Handymatic Supreme All in1 Powder: Ladies and gentlemen, it is quite outrageous to argue with such implausible arithmetic and intellectual contortions in your reply. You seem to think we customers are very stupid. It is also impertinent for you to call us by our first names, even though you yourself use the polite form. Forum or not!
Handy Supreme All in 1 Powder, less content for the same price Found out today that the pack now contains 200g less content for the same price. This is called a hidden price increase and is an absolute no-go. The justification that the recipe is now more efficient is a lame excuse. There is also nothing on the packaging to say that this is now a new formula. Normally a recipe is improved without the quantity being reduced and offered at the old price. Migros is becoming increasingly unappealing. Let's see what the competition has to offer.
Hello Omfug, thank you for your feedback.
Yes, the quantity of this product has been reduced and the formula adjusted. However, the formula has been adjusted so that the dosage is now stronger. This means that less powder is now needed for a wash cycle because the formula is stronger. In the end, the result is the same. This can also be seen from the number of washes on the packaging. The number of washes on the packaging with 1000 grams was the same as on the new packaging.
We advertised these changes with a label directly on the packaging, explaining that less should now be dosed. However, it is possible that the label has been removed in the meantime, as this adjustment was made several months ago. The price has remained the same. Best regards, your M-Infoline team
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Until recently, there was a bottle (5011.116) for the Handy matic dishwasher powder. A 1kg refill bag had exactly the right amount of space in it. Is this product still available? Does the powder now have to be laboriously tipped out of the refill bag into the dishwasher? With a steady hand, you'll be lucky not to spill anything.
Hello schoelli, unfortunately we no longer have the bottle you are looking for in our range due to low demand. We recommend using it either directly from the refill bag or using a storage container. Please note that the container may only be used for this purpose, as the dishwashing powder contains chemicals. It is best to store such a container with the powder in a cool, dry place. Best regards, your M-Infoline team
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I was previously a satisfied buyer of MBudget powder for many years. But apparently it is no longer available. That's why I had to switch to Handymatic Supreme, which is more expensive but by no means better. It also has an unpleasant "chemical" smell, which the Budget did not have, but that's just it: This is "progress" ....
Hello Martin52, thank you very much for your message. You are correct in your assumption. Due to the drop in demand, we decided to discontinue the M-Budget variant. Given your description, it is understandable why you are not convinced by the Handymatic Supreme. Based on your information, we are investigating the cause of the "chemical" odor. We may be able to make improvements in this regard. As an alternative, we recommend the Classic powder. Perhaps you would prefer our suggestion? Best regards, your M-Infoline team
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Has the packaging changed? Is 800g now the same price as 1kg before?
Hello Silviazi, thank you for your inquiry. The recipe has indeed been adjusted, which explains the new design and the quantity of 800 grams. The dosage is now more efficient: The tabs are lighter and require less material to be at the same time more effective than the predecessor with 1.1 kg. That is why the price has remained the same. We hope these lines help to clarify things. Best regards, your M-Infoline team
They are not tabs but pullovers? So you need the same amount as before?
Hello Silviazi, thank you very much for your attention. You are right: a mistake has crept in here. I meant the powder. Please excuse the confusion! However, nothing has changed in the statement. The previous dosage required 27 grams - the new dosage is 20 grams. Thanks to the improved recipe, the wash cycle is now more effective, which explains the lower material consumption. Best regards, your M-Infoline team
With respect, the reasoning in your reply to SILVIAZI is absolutely outrageous and does not justify the hefty price increase in the slightest. It also shows that you must think your customers are extremely stupid if you believe that they will buy such a justification. What would Gottlieb Duttweiler have said about such a policy?
Stop with this Duttweiler saying. Duttweiler lived when the most you could do was scrape with a typewriter and Migros had massively fewer articles. Migros has developed massively since then and has long been one of the strongest brands in Switzerland. Just because some people aren't happy with certain product range decisions doesn't mean the gentleman has to turn in his grave. Then Tell would always have had to turn...
Hello Flexitarians, thank you for your contribution. As already mentioned, you now only need 20 grams instead of 27 grams of this powder for the same washing result. With the correct dosage, you will get exactly the same number of washes out of the 800 gram pack as when there was more powder in the pack. For this reason, there can be no question of a price increase. This would only be the case if you got less out of 800 grams than you did with 1.1 kilograms, which is not the case here. Best regards, your M-Infoline team
Your reply regarding Handymatic Supreme All in1 Powder: Ladies and gentlemen, it is quite outrageous to argue with such implausible arithmetical and intellectual contortions in your reply. You seem to think we customers are very stupid. It is also impertinent for you to call us by our first names, even though you yourself use the polite form. Forum or not!
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Hello After a long time, we once again need a new bottle for the refill bag. Unfortunately, I was shocked to discover that this is no longer available in any store (article number 501111600000). Is there a new (dosing) bottle for this product? It is more than difficult to dose/fill directly from the bag into the corresponding compartment. Thank you very much
Hello Trish, thank you for your message. We're sorry that you missed the powder jar in our range. Unfortunately, sales have fallen sharply, which is why we have removed the item from our range. Unfortunately, we are unable to offer another alternative. Best regards, your M-Infoline team
Hello - I have the same problem as Trish. After more than 10 years, the bottle no longer holds. Wouldn't it be possible to have something practical in the container range? I think that others have a similar problem... The powder in the plastic bag alone is very impractical. Best regards
Hello shoop, thank you for your message. We are sorry that you miss the container. There are currently no plans to introduce similar variants to our range. Nevertheless, we have placed your request to be able to buy the product again with our specialist department. Of course, you have the option of refilling the powder into a storage container. Please note that in this case you will no longer be able to use it for other contents. Best regards, your M-Infoline team
Hi everyone I have the same problem as Trish and shoop: the lid of my powder bottle was defective and I threw the lid away. Now I wanted to buy a new bottle. It would be great if these bottles were available again. Otherwise I'll just try a storage tin. thanks and regards
Hello MaraBozin, thank you for your message. In view of your description, we understand why you would like the product back in bottle format. We have submitted your suggestion to the relevant specialist department. We will continue to follow the issue closely. If necessary, we will make adjustments. As you have learned from our reply to shoop, it is possible to decant the product into a storage tin. Please make sure that you no longer use the container for other contents. Best regards, your M-Infoline team
To remind the specialist department of the issue: we need something to store and dose the powder better. When will the bottle finally come back?
Hello hertsch, thank you for your inquiry. Unfortunately, we no longer carry the powder in the bottle for sales reasons and will no longer be introducing it in the future. Best regards, your M-Infoline team
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