8 questions
Have others also noticed that the lenses have recently become darker in color after cleaning with a fresh solution (approx. the first 3-5 times)? Like metal deposits. Can be removed with a lot of rinsing solution and probably doesn't harm the eye. But I've never had that in the last few years! Now already the 2nd pack... is there an explanation for this?
Hello TaminaD, thank you for your message. We will be happy to look into it. Can you please provide us with a batch number for the tests? This can be found printed on the bottle or packaging. Best regards, your M-Infoline team
Yes, of course! This is lot 228044, thank you!
Hello TaminaD, thank you very much for your feedback. We really appreciate your help. We would like to examine the container more closely so that we can make a well-founded investigation. To this end, we would ask you to return the original packaging and contents to the customer service department of your preferred branch. Note the address below on the package:
Migros-Genossenschafts-Bund
M-Infoline / Reference 20230610-0438
Limmatstrasse 152
8031 Zurich
It is important to state your reference number 20230610-0438 so that we can match the sample to the request. Thank you again in advance for your valuable support. Best regards, your M-Infoline team
I'm happy to do that. Will I get the product replaced if I send it to you half-full? I think it will be difficult to observe the phenomenon again with this already used container, as these deposits only occur the first 3 times with a new container.
Hello TaminaD, thank you very much for your reply. We understand your concerns about the phenomenon that sometimes occurs. However, it would make it easier for us to clarify the issue if we had the product. We will of course then refund the purchase price. Kind regards, your M-Infoline team
Product returned today at Migros Schönbühl Shoppyland, incl. ref. How do I proceed for the refund? Kind regards
Hello TaminaD, thank you for submitting your sample to your Migros store. As soon as we receive it, we will check the item. We will then get back to you with our opinion and will of course refund the product. Best regards, your M-Infoline team
Hello TaminaD, we have not forgotten about you. We are currently clarifying your request with our supplier and will get back to you as soon as we receive a response. Best regards, your M-Infoline team
Hello TaminaD, the clarifications are still ongoing. We will get back to you as soon as possible. Best regards, your M-Infoline team
Hello TaminaD, thank you for your patience. We have checked the case with our manufacturer and investigated the cause of the case. The solutions received for examination appear to have already been used several times, so that this discoloration could no longer be detected. Your descriptions refer to the platinum residues of the lens containers or stars contained in them, which were deposited on the lenses and in the housing casing after the first treatments.
For this reason, we have carried out platinum release tests on batches of newly produced stars and actually found an above-average release of platinum on first use. This is probably due to inadequate final rinsing or excessive platinum coating on some stars in a batch.
As a corrective measure, we have revised and re-validated the rinsing process and added an additional cycle. This does not change the reduction performance of the star after 6 hours, nor does it reduce the effectiveness of the star after the 40 treatments of the batch validation cycle. In use, this excessive release during the first applications has no negative consequences other than the unpleasant discoloration. best regards, your M-Infoline team
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Hello Migros team, please also offer the peroxide solution in the 100ml size. For weekend trips I always have to go to the optical store, when I have just opened my 360ml bottle it is much too heavy and big for me to take with me. It's also a hassle for air travel, but I don't do much of that :) You already have the 100ml bottle size for other Actilens products (all in one, saline). Thank you!
Hello mrrr, thank you for your question. We currently classify the demand for smaller packaging as very low. However, our specialist department will be happy to accommodate your request. Best regards, your M-Infoline team
I would also find it practical...always fill the peroxide solution into the 100ml saline solution rice glass...
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So, lens broken!!! 😠 And only because you can't see it in the stupid red basket. Please adjust to bright immediately!
Day 2: It's already stopped bubbling!!!!!!!!!!!!!!!!!! And I've done everything correctly. I know these cleaning systems, but it can't be that, can it? Please improve immediately!
I was pleased with a cheap competitor's product. But after the first bottle, I switched back to the specialist store! 1. the cleaning does not come close to that of the product from a specialist store. I also notice that it never bubbles as much after screwing the container shut as with the other cleaning agent. 2. the lens sticks so strongly inside the grille in the morning that I am afraid of damaging the lens every time. 3. the cup is much too big, so it takes too much of the agent every time!!! 4. in addition, the color red in the baskets is very bad, you can hardly see the lens. 5. please change and improve.
Hello indios, we have had no similar feedback so far. We are sorry that the Actilens product is causing such difficulties. We would like to review your product. Can you please send it to us at the following address? Migros-Genossenschafts-Bund, M-Infoline / Reference 20200511-1584, Limmatstrasse 152, 8031 Zurich. So that we have a comparison, it would also be helpful to know which other product you use. Thank you for your support and best regards, your M-Infoline team
Sorry, but please check it yourself! I won't send it, it's too much trouble. There are others who have the same problems. Please take it into YOUR hands. Otherwise I'll still use the saline solution. And it's about the product itself, because it doesn't bubble, the cups are disastrous, they stick completely in the bowl, and with red you can hardly see it. So before you put such a product on the market, ask opticians or their products. Because this one is very bad and then also a scam, because the container is much too big and therefore it needs much more product.
Hi indios, it's a shame that you're not giving us the opportunity to check your exact bottle. So that we can at least check samples from the same production batch - this is the only way we can make clarifications - we would ask you to provide us with the lot number (letters and numbers mixed) and the best-before date. We have been offering the product for a long time. If we only had problems like the one you describe, the product would have been out of our range for a long time. Thank you for your help. Best regards, your M-Infoline team
As already written twice now: There have been others here who have written that it is not usable. And also already written twice: It's also about the basket, which absolutely doesn't work because 1. it's red and you can't see the lens, and 2. that the lens sticks to the inside surface of the basket and is difficult to get out, 3. the container is far too big and eats far too much lens solution for it and new: the container is not tight and leaks!!!!!!!! Lot-No. CH-361381B-V3 2019.04
Hello indios, thank you for the information. We were able to check our reference samples using these. We found no abnormalities or deviations on these. Thank you for your comment. We have forwarded the point regarding the color to the responsible persons - they will check whether this can be implemented. We are not yet able to make a decision on this matter. Best regards, your M-Infoline team
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Can I also use this product for hard contact lenses? I used the ALL-IN-One Hard product for many years and was very satisfied with it. What a pity that it is no longer available! mfg c.steiner
Hello chr.steiner@sunrise.ch, the Actilens Peroxyde System is only approved for use with soft contact lenses. As hard contact lenses are being used less and less, the Acilens Hard has been removed from the range due to insufficient demand. Unfortunately, we are currently unable to offer you an alternative for hard lenses. You can find suitable care products at your optician or in a pharmacy. Thank you for your understanding. Best regards, Your M-Infoline Team
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I find the products for lenses from Migros very good and good value. Unfortunately, the new packaging is too robust, it is very difficult to get the liquid out of the bottle...this was much more practical with the old packaging. Thank you very much.
Hello TanjaEich
It's great that you like the product in general. We are all the more sorry that the new packaging does not meet your expectations. We have passed on your feedback to those responsible so that your suggestion can be taken into account in the next revision.
We hope you continue to enjoy shopping with us and look forward to your next visit to your Migros!
Best regards from the M-Infoline team
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Guest
Much too hard bottle. You have to squeeze with both hands to get the liquid out. New lens basket very impractical. I hope there will be another change.
Dear guest
Thank you for your feedback.
Our container for Actilens contact lens care products is of very high quality and protects the contents optimally from harmful influences.
According to our tests, handling the products is also very easy with the new packaging.
We have not currently received any further complaints in this regard. However, should these complaints become more frequent, we will of course take action.
We wish you a good day and send you our best wishes.
Your M-Infoline Team
Guest
I find the new basket, where the "star" is placed directly under the lens containers, extremely impractical. I don't have such small, delicate fingers and find it difficult to remove the lenses. I wish I had the old model back, where the "star" was fixed at the bottom of the container.
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