I pay at two Migros close to each other. Egghölzli and now also at Thunplatz, Bern. After years of shopping there, I have never, really never experienced a random check. I've been wondering for a long time whether this is even active there. Now, within 3 days I have received a random sample twice at Migros Thunplatz. Have there been any changes? How can you never be checked for years and then twice within a very short space of time? I find this a very strange system. I also find it unpleasant. Migros saves a lot of money, I spend around 14,000 a year on shopping and then you have to stand there like a thief and be hassled because of a 50 euro purchase. Example: during today's random check, I received the control message at the self-scanning checkout. So I stood there and nobody came. They were working at the large checkout behind me. As I had put my shopping in the 0.40 bag, I put the empty Migros shopping basket in the basket tray by taking 3 steps to the right. The shopping remained nicely at the checkout. The lady at the large checkout actually shouted loudly "You have to stay there and wait!". Everyone stared over. Gopfnomol, could it get any more unsympathetic and insensitive? That's exactly what I mean by unpleasant. Just because this automatically triggered message appears, you are practically placed under general suspicion or at least treated in a similar way. If I end up in the third check within a very short space of time, I will simply continue to do my sales at the Coop. This staff behavior and this selection principle bothers me.
All replies (3)
You've never been in a random sample for years and then twice in a row - and it promptly causes an uproar. It's different for me. I've been caught up in a random sample from time to time, especially when I've canceled one or more items. It's also happened that I've had to line up three times in a row - without canceling anything. It's just a coincidence. But then I might not have any samples for months. What's new for me, however, is that you have to stop at the scanner return station in Migros for the sample. Makes no sense, because you have to go to the self-checkout service point anyway. At Coop, on the other hand, you actually have to stop at the self-scan checkout - they don't have such a complicated system with a scanner-return wall and so on like Migros.
You've never been in a random sample for years and then twice in a row - and it promptly causes an uproar. It's different for me. I've been caught up in a random sample from time to time, especially when I've canceled one or more items. It's also happened that I've had to line up three times in a row - without canceling anything. It's just a coincidence. But then I might not have any samples for months. What's new for me, however, is that you have to stop at the scanner return station in Migros for the sample. Makes no sense, because you have to go to the self-checkout service point anyway. At Coop, on the other hand, you actually have to stop at the self-scan checkout - they don't have such a complicated system with a scanner-return wall and so on like Migros.
Nothing with a self-scanning station. I was at the self-scanning checkout. I don't shop with the scanner. And yes, the process bothers me. The fact that someone is called across and someone comes to check is announced again via loudspeaker. No sorry, that's totally unpleasant.
Hello Typu, thank you for your feedback. We can fully understand that random checks are not particularly pleasant. We have therefore immediately discussed your experience with the relevant specialist department. The fact that you were checked in this way during your last purchases is a coincidence. We are very sorry that this caused you any inconvenience. In this case, the algorithm led to an unfortunate concentration. We can confirm that you scanned everything correctly for your past purchases. Random checks are used to detect deviations. It is inevitable that the majority of honest customers will have to be checked. Public transport is a good example. There are also times when you have to show your ticket more often. However, we are aware that a self-scanning check takes considerably more time. The random checks are in no way aimed at you personally, nor do we doubt your honesty - on the contrary. The system is based on honesty and trust, which customers like you prove every day. We have taken your feedback on employee behaviour to the relevant cooperative and apologise for any inconvenience caused. I hope that we can continue to count you among our subito self-scanning users and wish you a sunny day. Best regards, Alex