The renovated Migros Zurich Rigiplatz is a disaster and a complete planning failure. The product range has been thinned out considerably and the reputation of this store has been ruined. It was known and loved for "full supply" despite having only one M. Now there are these pseudo wannabe shopping islands. It's normal that you have to get used to something new, especially if you've shopped in this store twice a week for 18 years. But why do you have to destroy something good and replace it with something worse? Were customer satisfaction surveys carried out before the renovation was launched? What needs is the store concept based on? Certainly not that of the customers, but the ideas of some desk jockey. Self-checkout tills are now available "in a modern guise". In other words, without the option of adding a full shopping basket and then depositing the empty one. A complete misconstruction. Who specifies such a thing? When I go to Migros, I don't need a "shopping experience" or a "shopping nuisance", but the largest possible, varied and diverse selection of good products at fair prices. If I had one wish: back to the old set-up and please reintroduce the orange-carrot-lime-agave juice in the 0.75L size. Blackberry yoghurt is also no longer available, nor is the Nutell jar in the 300ml size.
All replies (3)
Hello fritzo_2, it's a shame that you don't like the new store. The conversion of Migros Rigiplatz was carried out in line with the new store concept, with the intention of creating a modern outlet. It's a shame that you're not happy with the result of the conversion. When converting a Migros store, many different points have to be taken into account and unfortunately it is not possible to cover all concerns. Nevertheless, we will pass on your input to the Planning and Construction department. We are aware that not every changeover is met with enthusiasm. With such a large company, it is no easy task to meet all customer requirements. But you can rest assured that we are always striving to achieve the best for our customers. Thank you for your frank words. Best regards, Susi
This once again confirms my perception, already expressed in other discussions, of the product range policy in the stores, according to which the range is deliberately kept smaller than the size of the store would allow. As a result, many products are not available, while the shelves are filled with larger quantities of the same items so that they do not appear empty. The only way I can explain this tactic is that it makes stock management less time-consuming. The fact that I regularly go to the nearest Coop store to get the missing items is obviously accepted.
This once again confirms my perception, already expressed in other discussions, of the product range policy in the stores, according to which the range is deliberately kept smaller than the size of the store would allow. As a result, many products are not available, while the shelves are filled with larger quantities of the same items so that they do not appear empty. The only way I can explain this tactic is that it makes stock management less time-consuming. The fact that I regularly go to the nearest Coop store to get the missing items is obviously accepted.
I think Migros is following the strategy of Mercadona....