Lucerne train station, boss very unfriendly. I'm disappointed... Next time I'll shop at the Coop station. After buying a drink, I wanted to take an espresso cup. She resisted, wanted to buy it. She replied with a strict no. Simply impossible, had to drink from the tetrapack (protein drink) on the train.
Hello Zauberelf, thank you for your message. We regret that you had this experience in our store. After consulting with the supermarket, it is regrettably a misunderstanding. On request, we will give the cups to customers for Fr. 0.50. We provide straws free of charge. If you have any further questions, please contact the store management on site. We would be delighted if you would continue to visit us. Best regards, Lea
Customer friendliness Dear Lea, thank you for your reply. The manager could have told me that the cup costs ( 50 centimes), after all, I asked if the cup costs anything. However, she insisted that it was for coffee. I was embarrassed, she embarrassed me in front of the other customers. I wonder if she is like that to the customers (customer is king), what she is like to the staff. Conclusion: I don't feel welcome in this store, I don't need to go there any more.
Customer friendliness Dear Lea, thank you for your reply. The manager could have told me that the cup costs ( 50 centimes), after all, I asked if the cup costs anything. However, she insisted that it was for coffee. I was embarrassed, she embarrassed me in front of the other customers. I wonder if she is like that to the customers (customer is king), what she is like to the staff. Conclusion: I don't feel welcome in this store, I don't need to go there any more.
Hello magic elf, thank you for your quick response. We can assure you that it was in no way the intention of our sales staff to make you look bad. We are sorry that the communication did not go smoothly. Nevertheless, we would be delighted to welcome you back to our stores. Best regards, Lea
