Lentils with pesticides—what should we do if we have a package left? Can we return it and get a refund?
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Lentils with pesticides—what should we do if we have a package left? Can we return it and get a refund?
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Lentils with pesticides—what should we do if we have a package left? Can we return it and get a refund?
Lentils with pesticides—what should we do if we have a package left? Can we return it and get a refund?
Hello Onul, thank you very much for your message. We fully understand that this information has raised questions and caused you some concern. As soon as we received the test results, we immediately reviewed the situation with the utmost care. Our priority was to determine whether there was a risk to consumers’ health. The assessment was conducted using recognized scientific methods. Based on this technical evaluation, there is no indication of a health risk. In any case, we take the discrepancies identified with regard to legal requirements very seriously. That is why we withdrew the affected products from sale as soon as the test results were available. We are in close contact with the supplier to get to the bottom of this situation. At the same time, we have implemented a series of measures to prevent such an incident from happening again. The safety and trust of our customers are our top priority. You may return the packages to customer service at your store. Best regards, Angela
Hello Onul, thank you very much for your message. We fully understand that this information has raised questions and caused you some concern. As soon as we received the test results, we immediately reviewed the situation with the utmost care. Our priority was to determine whether there was a risk to consumers’ health. The assessment was conducted using recognized scientific methods. Based on this technical evaluation, there is no indication of a health risk. In any case, we take the discrepancies identified with regard to legal requirements very seriously. That is why we withdrew the affected products from sale as soon as the test results were available. We are in close contact with the supplier to get to the bottom of this situation. At the same time, we have implemented a series of measures to prevent such an incident from happening again. The safety and trust of our customers are our top priority. You may return the packages to customer service at your store. Best regards, Angela
