What part of cheese is used for grated Sbrinz? A few days ago I bought a package and the cheese tasted like the rind, like I grate a piece of cheese next to the rind and grate that too
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All replies (5)
Hi Jeanne77, thank you for your question. We gladly accept your invitation for an inspection by us. If it came from the latter we need the following product data: - the bar code or item number - the minimum shelf life date - the batch or lot number - the place of purchase Sincerely, Chloe
M-Infoline
Hi Jeanne77, thank you for your question. We gladly accept your invitation for an inspection by us. If it came from the latter we need the following product data: - the bar code or item number - the minimum shelf life date - the batch or lot number - the place of purchase Sincerely, Chloe
Buongiorno ormai ho buttato la confezione
Jeanne77
Buongiorno ormai ho buttato la confezione
Good morning, I looked for the discarded package, purchased at Migros in Molino Nuovo, Ticino
Jeanne77
Good morning, I looked for the discarded package, purchased at Migros in Molino Nuovo, Ticino
Hi Jeanne77, thank you so much for your patience in waiting for our verification. The fact that you took the trouble to go to the Molino Nuovo branch to provide us with the data we requested is by no means a matter of course-we greatly appreciate your help! As promised, together with the appropriate office we have made further inquiries. However, this procedure took longer than expected, and we apologize if we can only now provide you with information on this matter. Below you will find the results of our investigations. Neither the analysis of samples from the same production series nor the relevant production documentation indicated the presence of anomalies. The processing of the product was carried out in accordance with the pre-established guidelines, according to which it is mandatory to remove the rind beforehand from the cheese. This provision is even enshrined in Article 55 of the FDHA Ordinance on Foodstuffs of Animal Origin. In light of these findings, we cannot explain the cause of this unusual taste. The most obvious suspicion is that it can be traced to natural alterations in the raw materials used. Therefore, we have asked all departments involved to strengthen controls on individual wheels. In addition to this, following your report we continue to monitor this issue closely. Should we identify a concrete cause, we will make the necessary changes immediately. For now, we sincerely apologize to you for the inconvenience caused. Should there be any items in our assortment that you are not satisfied with, you can return them to where you purchased them at any time. There you will receive a replacement item or a refund. Hoping that these lines will help to bring clarity and that our efforts will go in the direction you desire, we send you kind regards, Tabea
M-Infoline
Hi Jeanne77, thank you so much for your patience in waiting for our verification. The fact that you took the trouble to go to the Molino Nuovo branch to provide us with the data we requested is by no means a matter of course-we greatly appreciate your help! As promised, together with the appropriate office we have made further inquiries. However, this procedure took longer than expected, and we apologize if we can only now provide you with information on this matter. Below you will find the results of our investigations. Neither the analysis of samples from the same production series nor the relevant production documentation indicated the presence of anomalies. The processing of the product was carried out in accordance with the pre-established guidelines, according to which it is mandatory to remove the rind beforehand from the cheese. This provision is even enshrined in Article 55 of the FDHA Ordinance on Foodstuffs of Animal Origin. In light of these findings, we cannot explain the cause of this unusual taste. The most obvious suspicion is that it can be traced to natural alterations in the raw materials used. Therefore, we have asked all departments involved to strengthen controls on individual wheels. In addition to this, following your report we continue to monitor this issue closely. Should we identify a concrete cause, we will make the necessary changes immediately. For now, we sincerely apologize to you for the inconvenience caused. Should there be any items in our assortment that you are not satisfied with, you can return them to where you purchased them at any time. There you will receive a replacement item or a refund. Hoping that these lines will help to bring clarity and that our efforts will go in the direction you desire, we send you kind regards, Tabea
Thank you very much jeanne