I bought the two fabric softeners from Exelia some time ago. I kept them in a cool, dark place. Unfortunately, I can no longer use them as they are both thick. I have read that I am not the only one. Especially as they are not cheap. Why hasn't this been fixed yet? And why does this fabric softener become thick? The barcode is 7 630028 629810 and 7 630028 629 872.
Thank you for your reply.
Hello p-c-s, external influences such as heat, cold or long storage can cause the fabric softener to become viscous. As long as it can be rinsed in, you can use it. If you decant the fabric softener into a bottle, it is possible that it may be contaminated by bacteria.
We recommend that you do not expose the fabric softener to excessive temperature fluctuations or to temperatures that are constantly too cold or too warm.
We guarantee flawless goods for 18 months without external influences. You will find the production date on every pack. This is usually printed on the bottom of the packaging. For example, the numerical code looks like this: 0304 BD 12.
- The first two numbers stand for the month (in the example: March)
- The second number stands for the year (in the example: 2004)
- The letters stand for the date (in the example: B=2 and D=4)
or for new products:
102 ai 12
- 10 stands for the month of October
- 2 means the year 2022
- ai stands for the 19th of the month, a=1 / i=9
- 12 stands for the time 12:00 -12:59
May I ask you to check the date? Kind regards, Susi
