Rapelli Whitsun pâté 500g (currently on promotion): One third missing, hollow!

Rapelli Pfingstpastete 500g (im Moment Aktion): Ein Drittel fehlt, hohl!

I bought the Whitsun pâté from Rapelli today. Without sulfur! Not a trace of sulfur. Instead, the upper part of the whole pâté is hollow! I would have written this in the reviews (where there are supposed to be 5 reviews already) but this page has miraculously been unavailable all day, according to the software. I noticed this once before when I wanted to warn other buyers; the references page is always unavailable in precisely such cases. If Mum wants to serve this pie at Whitsun, she is sure to be scorned by her mother-in-law. The pie is currently 1/3 cheaper than the normal price (according to the sticker). But that's not a promotion if you only get 2/3 of the pâté!

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All replies (4)

Nachtspalter

You got 2/3 and only paid 2/3. I think that's fair, and now the irony is being turned off again.

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Max_Headroom

It was the same for us today, cut open and only max. 2 mm of sulphur, then approx. 1-2 cm of emptiness :-(

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M-Infoline

Hello curley, thank you very much for your message. What a pity that the content was incomplete - I can well understand that you are disappointed! We will be happy to look into the cause. To do this, please send me the following information: - the barcode or article number - the best-before date - the batch or lot number - the place of purchase The article number is located near the Migros logo and contains a 7- or 12-digit sequence of numbers. The batch or lot number is generally located next to the best-before date. It usually begins with the letter L or a mixture of letters and numbers. Of course, we also check the online connection in this context. Please note that it is not technically possible for us to refund you the purchase price in the forum. If you like, you can contact us via e-mail (m-infoline@migros.ch). We would have the option there. Let me know which handling you prefer. @Max_Headroom: Of course, this also applies to you. Best regards, Tabea

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curley

M-Infoline

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Hi Tabea, sorry, I didn't see your reply, I'm only here irregularly. As the error (missing sulz in a closed pâté) was clearly not Migros' fault and could not be checked by them - or by me - without cutting it, I contacted Rapelli (because I don't think this error should be allowed). Rapelli - or Le Patron - made a real effort! I'll try to attach the reply, after which I was also told that I could ask for a refund at my local store, as this had been agreed there. However, I did not take advantage of this because, as mentioned above, Migros cannot be held responsible here. If anything, Le Patron should have sent me a replacement pâté 😉 I like Rapelli products and I'm pleased that the manufacturer is interested in the quality of its products and takes complaints seriously and deals with them.

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