I recently wanted to order a pan handle from the customer service department to replace the defective one. The coating on the existing handle is peeling off, making it sticky.
The problem with the frying pans is known. I could not order a replacement without a purchase receipt. Migros knows the suppliers of your products. What is the problem with ordering a replacement part (for a fee, mind you) on behalf of the customer?
Should I buy my pans from a specialist store in future?
Hello Pablo_05, thank you for your message. We are sorry that the handle of your frying pan is defective and the coating is peeling off. It is absolutely understandable that this is annoying. We apologize for the inconvenience caused.
Please contact us using the form so that we can carefully examine your request. Ideally, you should send us photos of the affected pan handle, as these are very helpful for our investigations.
Thank you in advance for your help! We assure you that we will do our best to find a solution for you 😊. Kind regards, Lea
