Like many of your customers, I've noticed that this product has disappeared from your shelves. What are the reasons for this? Perhaps clear communication on this subject would help your customers. I really liked this product, which could be consumed in small quantities at any time of the day as a refreshment or for a sore throat. It's a pity that it's no longer available. Can we hope one day to find it in your assortment?
Hello fppousser, thank you very much for your message. We are sorry that you can no longer find Iceland moss pastilles in our offer. Unfortunately, we can no longer offer this product. The specialist service informs us that the manufacturer's machine has broken down after 66 years of service. It is impossible to repair it. As a result, we can no longer manufacture these classic sweets.
We are currently looking for another supplier. This may take some time. To keep the mucous membranes of the pharynx and throat healthy, we recommend Sanactiv Iceland moss lozenges, which you can find in the medicine cabinet aisle. Please note that this Sanactiv product is not a 100% identical alternative to the product you are looking for. Compared to Iceland moss pastilles, this product has differences in consistency (soft pastilles) and taste.
We're sorry we don't have better news for you. We understand your disappointment, especially as you enjoyed our Icelandic moss pastilles so much. We hope these explanations have been clear. Best regards, Lea
