Household paper - another 1x hidden price increase.... | Products | Forum

easthouse · 2022-05-15T17:58:48.262Z

Our favorite jumbo rolls M-Classic household paper rolls seem to be replaced by an identical but more expensive Twist product. (At least the Classic version is hardly available anymore) Previously: Duopack M-Classic for 4.95 New: Single roll Twist for 3.75 Makes a price increase of 50%!?! And don't come up with "improved quality" (is absolutely identical) and no more standard pseudo justifications.... Keep it up Migros, you're sawing on your own branch....

M-Infoline

Hello easthouse, I have discussed your request with the specialist department. We have reduced the brands in our range - "M-Classic" has been removed not only from household paper, but also from toilet paper. The price increase has nothing to do with the quality, which has remained the same and you're right, it's basically the same article. Prices for raw materials and energy have been rising for several months. These global supply bottlenecks and the additional sharp rise in transportation costs are impacting both our suppliers and us. Naturally, we always endeavor to offer our customers fair prices. However, due to the surcharges mentioned above, we have had to make price adjustments for various items. Best regards, Mia

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easthouse

M-Infoline

Hello easthouse, I have discussed your request with the specialist department. We have reduced the brands in our range - "M-Classic" has been removed not only from household paper, but also from toilet paper. The price increase has nothing to do with the quality, which has remained the same and you're right, it's basically the same article. Prices for raw materials and energy have been rising for several months. These global supply bottlenecks and the additional sharp rise in transportation costs are impacting both our suppliers and us. Naturally, we always endeavor to offer our customers fair prices. However, due to the surcharges mentioned above, we have had to make price adjustments for various items. Best regards, Mia

(Machine translation)

Thanks for the answer. Of course, this is a "great opportunity" to argue the product change with a simultaneous price increase with the reasons mentioned (certainly partly true) - it's just strange that other household paper rolls are not also 50% more expensive..... (raw materials and the other factors mentioned would be the same).....

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Dragonball

easthouse

Thanks for the answer. Of course, this is a "great opportunity" to argue the product change with a simultaneous price increase with the reasons mentioned (certainly partly true) - it's just strange that other household paper rolls are not also 50% more expensive..... (raw materials and the other factors mentioned would be the same).....

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Toilet paper, tissues and kitchen towels are likely to become significantly more expensive: The major manufacturer of sanitary paper Essity has announced drastic price increases. We'll see how prices develop in the future...

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MerlijnCH

Great, I also had to switch to this expensive "substitute product". If only it was worth a shot of powder. But no, now the same fuss is starting as with the Classic rolls for a while (see my earlier thread on this). Too tightly glued and the paper is also much thinner. First roll torn; I can pull out the cardboard roll, but the paper tears and now I don't have household paper width at both ends of the roll, but toilet paper width, SOOO NOT !!!! And not for this price. This roll is going back for complaint and replacement. I will look for a replacement product and I have never heard a more stupid reason to replace the M-Classic large roll with the expensive Twist brand product. You could have simply adjusted the price of the M-Classic large roll. As a consumer, I can understand that. But this cheeky trickery with the range adjustments....no, that's not on. At some point - I hope - Migros will find its way back to its core competencies, until then I - as an actual Migros child - will increasingly visit alternatives such as Lidl and Aldi, Coop is also very popular, at least they stand by their practices. A little tip for frustrated ex-Classic Maxi roll users: google "Maxi kitchen roll, inner tear".

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Yoliboli

Have you ever tried the household paper from LIDL or ALDI? I think the quality is great! The price is unbeatable and it's recycled. Toilet paper is also great! As I don't go to these stores regularly, I always buy a large quantity of it.

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M-Infoline

MerlijnCH

Great, I also had to switch to this expensive "substitute product". If only it was worth a shot of powder. But no, now the same fuss is starting as with the Classic rolls for a while (see my earlier thread on this). Too tightly glued and the paper is also much thinner. First roll torn; I can pull out the cardboard roll, but the paper tears and now I don't have household paper width at both ends of the roll, but toilet paper width, SOOO NOT !!!! And not for this price. This roll is going back for complaint and replacement. I will look for a replacement product and I have never heard a more stupid reason to replace the M-Classic large roll with the expensive Twist brand product. You could have simply adjusted the price of the M-Classic large roll. As a consumer, I can understand that. But this cheeky trickery with the range adjustments....no, that's not on. At some point - I hope - Migros will find its way back to its core competencies, until then I - as an actual Migros child - will increasingly visit alternatives such as Lidl and Aldi, Coop is also very popular, at least they stand by their practices. A little tip for frustrated ex-Classic Maxi roll users: google "Maxi kitchen roll, inner tear".

(Machine translation)

Hi MerlijnCH, thank you for your contribution. Given your experience, I understand your disappointment with the customization. It is true, you made us aware of deviations in use. Have you already returned the roller? If not, please let me know the production code so that I can clarify the possible cause with the specialist department. This can be found on the side or bottom of the packaging. It is made up of numbers and letters (example: 0304 BD 12). At the same time, I will also discuss your objections regarding the change. Thank you in advance for your support. Best regards, Tabea

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MerlijnCH

M-Infoline

Hi MerlijnCH, thank you for your contribution. Given your experience, I understand your disappointment with the customization. It is true, you made us aware of deviations in use. Have you already returned the roller? If not, please let me know the production code so that I can clarify the possible cause with the specialist department. This can be found on the side or bottom of the packaging. It is made up of numbers and letters (example: 0304 BD 12). At the same time, I will also discuss your objections regarding the change. Thank you in advance for your support. Best regards, Tabea

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Hello Tabea, thank you for your effort. I have not found a production number in this form: the following numbers can be seen there: FSC*C0175535 or 066080421 or1333538. I have not returned the roll, I have pulled paper until decent foozles came, or the torn one has equalized :-) But being satisfied means something else. best regards

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M-Infoline

MerlijnCH

Hello Tabea, thank you for your effort. I have not found a production number in this form: the following numbers can be seen there: FSC*C0175535 or 066080421 or1333538. I have not returned the roll, I have pulled paper until decent foozles came, or the torn one has equalized :-) But being satisfied means something else. best regards

(Machine translation)

Hello MerlijnCH, thank you for your feedback. We are not currently aware of any production defects. However, we are keeping an eye on this issue. And for your satisfaction: next time, bring the defective product back to the store. You'll get a replacement or your money back :-). Best regards, Sina

(Machine translation)

Household paper - another 1x hidden price increase....

Haushaltpapier - wieder 1x versteckte Preiserhöhung....

All replies (8)

All replies (8)