Hello, it's really unfortunate that you are taking the best/most popular products like the fabric softener from Exelia soft&care - Flower Fantasy out of the range. My only favorite for X years, now I can't find it anymore. And the "new" articles just stink!!! Very disappointing as a Migros child customer, just realize that many articles are no longer available. So you are losing more and more of your regular customers. 😠😪
Hello Bubu_53, thank you very much for your message. I'm sorry that you're missing your favorite. I can well understand your displeasure. Unfortunately, the fabric softener was not very popular. Demand was constantly falling. This prompted us to discontinue it. We are aware that we are disappointing those who enjoyed using the product with such a measure. We would also have been pleased if we had succeeded in establishing it on the market. However, space on our shelves is limited, so we always have to make a certain selection. As a result, we are no longer able to keep products in our range that are becoming less and less popular. It goes without saying that I have passed on your wish to have your favorite fragrance back with us to the relevant specialist department. The department managers are prepared to address the issue as part of the next product range review. If necessary, they will reconsider the decision and try again. After all, our aim is to offer products that our customers appreciate. I hope my efforts are in your interest. Kind regards, Tabea
Hello Bubu_53, thank you very much for your message. I'm sorry that you're missing your favorite. I can well understand your displeasure. Unfortunately, the fabric softener was not very popular. Demand was constantly falling. This prompted us to discontinue it. We are aware that we are disappointing those who enjoyed using the product with such a measure. We would also have been pleased if we had succeeded in establishing it on the market. However, space on our shelves is limited, so we always have to make a certain selection. As a result, we are no longer able to keep products in our range that are becoming less and less popular. It goes without saying that I have passed on your wish to have your favorite fragrance back with us to the relevant specialist department. The department managers are prepared to address the issue as part of the next product range review. If necessary, they will reconsider the decision and try again. After all, our aim is to offer products that our customers appreciate. I hope my efforts are in your interest. Kind regards, Tabea
I can only agree with this. Can I buy the product anywhere else? I miss the fragrance very much🥺 please take it back into the range!!!
I can only agree with this. Can I buy the product anywhere else? I miss the fragrance very much🥺 please take it back into the range!!!
Hello Loooor86, thank you for your contribution. Unfortunately, a return of the fragrance is not currently planned. However, we have gladly placed your request with the specialist department. There is no alternative source of supply Kind regards, Matteo
