I have always found this pizza very good so far. Unfortunately, I noticed today that the base is much thicker. Why this negative change?
Hello Mindi, thank you for your question. There was no adjustment to the recipe. Can you give us the best-before date and the lot number next to it? Best regards, Chloe
Hello Mindi, thank you for your question. There was no adjustment to the recipe. Can you give us the best-before date and the lot number next to it? Best regards, Chloe
Hi Chloe, I bought 3 pizzas at the same time and opened the boxes of the others. I think the other two are ok.
Best regards
Mindi
Hello Mindi, thank you very much for your patience regarding the duration of our clarifications. Good things come to those who wait! The specialist department has just confirmed that there were no deviations during production. The inspection of the samples also proved to be flawless. Nevertheless, the thicker base allows clear conclusions to be drawn as to the cause. This may be due to natural variations in the raw materials or minimal differences in the baking process. Those responsible are taking your experience as an opportunity to tighten up controls. We are keeping an eye on this issue. I hope you'll give our Buitoni pizza another chance to inspire you with its delicious taste sensations! Best regards, Tabea
