Hello libidan, we are very sorry that our Blévita has given you cause for complaint. So that we can trace the production, we would ask you to provide us with the item number and the lot number (begins with L and consists of letters and numbers). For now, we wish you a nice day. Best regards, Alex

Hello Alex, here are the requested data. best regards Daniela

Hello libidan, thank you for your reply. A check of the production records shows no deviation. We also tasted the retained sample of this production and it contained sea salt and thyme Blévita. When producing the crackers, we roll the shape after making the dough and cut it out. The Blévita are then baked and packaged directly. We carry out appropriate cleaning between productions of different crackers. Quality checks are carried out continuously during production and faulty products that do not meet our specifications are sorted out by employees. Unfortunately, a product may have slipped through the net or it may have fewer spices and therefore look more like a normal Blévita. This is difficult to determine without having checked the sample. Kind regards, Chloe