Dear Migros. Somehow I'm not happy with either of them this year.
It all started with a product search. I found percale pillowcases in the sale. After researching availability, I wanted to have them sent to the Migros City store. After contacting the hotline, both by phone and in writing, and other stores, I didn't get the help I needed anywhere. Hotline inquiries took forever and the stores were unable and unwilling to help me. No putting back, no sending and certainly no being able to place an order. You can look at the sale items, but you can't order them. After frustrating, pointless phone calls, I happened to find what I was looking for in M-Brunau. Strangely, according to the system, they never had the item and I was actually there for something else.
I've been taking music lessons at the Migros Club School since last year. Now they've changed the day, which has resulted in one more day of lessons. This now also wants to be paid for. So they immediately and aggressively sent me a request for payment with an immediate note. Less than a week later, I received a reminder for this totally late payment. After contacting you in writing and by phone, you apologized for the system error.
I collected these stamps for the parcel campaign. Unfortunately, I couldn't find the Knorr herb bouillon cubes I wanted in any store. This item is also listed in the Migros product search. These would have been 20% off and I wanted to stock up. As a result, my surprise packet card was only half full. I would have liked to have received at least half a box with half a card.
Please at least create a box for half next time.
And now the gift basket day. I phoned around to find out whether I could get a basket like this if I bought CHF 60 worth in a Melectronic store. Not really, I was told at the Holine. In the case of mixed stores, such as Brunau, they couldn't guarantee that it wouldn't work. But I am closer to the branch in Zurich City. So I clarified whether I could get a basket with the receipt from Melectronic. A friendly "yes" from an employee early in the morning on 17.02 made me feel confident.
Now I wanted to buy an external hard disk from Melectronics at the lowest guaranteed price. It was a lot cheaper at Digitec and Fust and available from stock.
Since I've already done this with a cell phone and an ipad-mini keyboard, it shouldn't be a problem. Unfortunately, the store manager for the day had not yet returned from his lunch break. So I went out for a bite to eat and tried my luck later. He then told me that he would have to clarify this with his boss the next day. Incidentally, this was the first really unfriendly Migros employee I had ever met.
So the basket for my little daughter was also gone. They weren't allowed to put anything back for me in the shop either. It had to be an invoice from today, 17.02. As I wandered reluctantly through the sales area, unfortunately I couldn't find anything that I could really use and I had already done my grocery shopping last Saturday.
So dear Migros. So far this year I've only had frustration with you. Let's see if that changes.
Somehow, to make up for it, I would like you to send me a small Migros basket filled with the contents of half a surprise box for my next birthday on Monday the 22nd.
But like everything I've already tried with you this year, that will probably remain a pipe dream!
Thank you for the open ear, because it had to be said! Thank you very much!