Why can't I get the Cumulus vouchers in smaller amounts?

Warum bekomme ich die Cumulus Bons nicht in kleineren Beträgen ?

9 years ago

I do a lot of my shopping at Migros and therefore receive a lot of Cumulus vouchers. Unfortunately, they only ever come in large vouchers (20.00). As I do a lot of my shopping at Ex Libris, I can hardly ever use them, as the books there often cost less than
books there often cost less than 20.00. When I asked the Cumulus hotline, they told me that there is no solution and that there are always requests for the same thing. Why is it not possible to send smaller vouchers? Do you have a solution in sight at Migros? Many thanks for your feedback! Greetings, submarine07

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All replies (8)

Frederica

9 years ago

Cumulus Hotline was the right contact point to answer you.

By the way: I have already written. "I would prefer 100 coupons in addition to the 5, 10 and 20 vouchers", as I am giving them away!

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sirio60

9 years ago

I would just use the vouchers in the supermarket; it's exactly the same thing. If you do a lot of shopping at Migros, you'll quickly get rid of the vouchers even without buying books.

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stecki

9 years ago

To be honest, I don't quite see your problem either. You write yourself that you do a lot of shopping at Migros, so you can certainly use the 20.- vouchers (otherwise you would hardly get so many).

But I also have to say that the vouchers I receive (always between 20 and 30) are paid out in 10 and 5 vouchers.

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thut-bangerter

9 years ago

I can understand that, for me the Cumulus Bon are also there to treat ourselves to something. We often order books (cookbooks ;-)) or CDs from Exlibris. I often place a collective order via a watch list, so it doesn't matter to me in practical terms.
Best regards from the widmatt
Irene

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submarine07

9 years ago

I need the Cumulus vouchers for myself (and not for the spaghetti...) and I often give them as gifts, which I prefer to do with the voucher rather than cash...and I think books make great presents! I also don't understand why this should be an extra expense for Migros, as they usually send additional blank vouchers with no value.

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Guest

9 years ago

Hello submarine07

The information from the Infoline is correct: Unfortunately, the system does not allow us to compile the voucher size individually for each customer. We want to prevent too much paper being sent by sending larger vouchers, especially for larger payouts. There are two reasons for this:

a) we are trying to reduce the environmental impact somewhat

b) the scanning process at the checkout should be reduced with the larger amounts.

I hope you understand this.

Kind regards
Tanja

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Guest

9 years ago

Tanja,

This problem is also a problem because these vouchers are not a "normal" means of payment. For example, there are no Cumulus points for payments with such vouchers, at least no x times Cumulus points (even I haven't yet tried whether there are at least Cumulus points if there are points on a certain product and if you pay with a voucher).

Someone has made the system far too complicated.

It could be improved for the time being, at least partially.

The Cumulus vouchers are treated like electronic reduction coupons. This means that the customer can "activate" the paper vouchers as electronic vouchers (the paper vouchers are then invalid) and then the customer can say at the till: I'll pay x francs with the Cumulus voucher credit ... then it is also possible to pay 4 Fr 50 with the voucher credit (this would give the electronic vouchers an additional advantage). And then all you need is a tick on the Cumulus account on the Internet: "Electronic vouchers only" and there will be no need to print the vouchers. A further tick "electronic billing only" also saves printing the statement. And a third tick "no brochures by post" also saves a few hundred thousand francs for the dispatch and printing of the, often completely unnecessary, brochure that comes with the statement. The associated advertising can be integrated into the Migros newspaper, which makes it even more attractive.

brainstuff

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stecki

9 years ago

A few days ago I was sent a paper voucher (and only that) by post to buy Delizio capsules for Nepal at half price. However, I had previously bought them at half price using the online voucher. Again, I could have saved a lot of money on shipping. But you generally never do what your customers want.

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