As always, the new promotions (from Tuesday) have been on the app for two hours, but this time it's still a mess. Normally you can click on "all in this category" for a product that is on promotion and then all of them appear (should appear!). Two weeks ago this didn't work with the Oh! products, as many didn't appear or weren't included at all. Today it's not correct for all of them. e.g. from Dienstang promotion on all organic fresh breads. If you click on "show all", jam, muesli, etc.............. appear. Simply everything other than fresh bread in this category. And this time for all promotions. These problems have been in the app for months now. Be it incompleteness, errors, searches not possible, etc.............. What's wrong with the IT at Migros? It works perfectly at all other stores. Only at Migros there have been problems for months and there are more and more. And we customers have to put up with justifications...........
All replies (9)
3 years ago
Edited
The app doesn't always work properly, the website doesn't always work as it should either, seems to be a permanent construction site... I've given up getting worked up about it in the meantime. Some companies get it right, others - like Migros, for example - don't. It doesn't seem to be a priority at Migros... What also annoys me from time to time is that certain promotions are only visible online on the website, but are not listed in the Migros magazine in the promotional supplement, and vice versa...
Guest
3 years ago
3 years ago
Edited
The app doesn't always work properly, the website doesn't always work as it should either, seems to be a permanent construction site... I've given up getting worked up about it in the meantime. Some companies get it right, others - like Migros, for example - don't. It doesn't seem to be a priority at Migros... What also annoys me from time to time is that certain promotions are only visible online on the website, but are not listed in the Migros magazine in the promotional supplement, and vice versa...
Who of you also has problems with the page here, e.g. if you click here https://migipedia.migros.ch/de/activitystream?filter=qanda you can only see the signet here in many posts "Answer to question", https://image.migros.ch/migipedia/dynamic/0ec62498ea996d9a7b37b6b168c3caddbe39a1bc/icon-comment.svg when I wanted to open the information from the page in a new tab in my email account about 10 minutes ago, I got the error message 404.
3 years ago
3 years ago
Who of you also has problems with the page here, e.g. if you click here https://migipedia.migros.ch/de/activitystream?filter=qanda you can only see the signet here in many posts "Answer to question", https://image.migros.ch/migipedia/dynamic/0ec62498ea996d9a7b37b6b168c3caddbe39a1bc/icon-comment.svg when I wanted to open the information from the page in a new tab in my email account about 10 minutes ago, I got the error message 404.
Yes
3 years ago
Hello indios, thank you for your message. Please contact us with your request via our contact form: https://www.migros.ch/de/services/kundendienst/infoline/migros-app.html. Screenshots may also be very helpful. Our app team will be happy to take a look at the issue afterwards. Best regards, Noemi
Guest
3 years ago
3 years ago
Yes
Thank you very much.
3 years ago
3 years ago
Hello indios, thank you for your message. Please contact us with your request via our contact form: https://www.migros.ch/de/services/kundendienst/infoline/migros-app.html. Screenshots may also be very helpful. Our app team will be happy to take a look at the issue afterwards. Best regards, Noemi
You're not serious, are you? For weeks or months we have been writing our fingers to the bone here (yes, I'm really not the only one!) almost every week, telling you that the app simply isn't working properly. Either the promotions are wrong, or incomplete, or they don't match the flyer, then promotions within the promotion group are only partially recorded (e.g. in the last Oh! promotion, various products were simply forgotten or not recorded), then now this one. were not recorded), then now this problem that when you click on "show all in this category" you get something completely different, that the search function has not been working for weeks/since the last update............. and the availability in the stores, which is not correct at all and many products are not recorded there either, but they are in the store, do you now want us to write to the Infoline??????? I think the ball is really finally in your court......
3 years ago
3 years ago
You're not serious, are you? For weeks or months we have been writing our fingers to the bone here (yes, I'm really not the only one!) almost every week, telling you that the app simply isn't working properly. Either the promotions are wrong, or incomplete, or they don't match the flyer, then promotions within the promotion group are only partially recorded (e.g. in the last Oh! promotion, various products were simply forgotten or not recorded), then now this one. were not recorded), then now this problem that when you click on "show all in this category" you get something completely different, that the search function has not been working for weeks/since the last update............. and the availability in the stores, which is not correct at all and many products are not recorded there either, but they are in the store, do you now want us to write to the Infoline??????? I think the ball is really finally in your court......
I fully understand your anger. I don't get upset about it any more, it's no use anyway because there's no improvement in sight, you can clearly see that here in the forum, people write and write and nothing changes (you'd have to want it, but obviously they want something else or something else is more important to them). For me, Migros is long gone as far as the app/homepage is concerned in terms of product search, store availability etc., I still look at it, but I always assume that the result is not correct (if the products are online at all and you can check store availability, for example)...
3 years ago
3 years ago
I fully understand your anger. I don't get upset about it any more, it's no use anyway because there's no improvement in sight, you can clearly see that here in the forum, people write and write and nothing changes (you'd have to want it, but obviously they want something else or something else is more important to them). For me, Migros is long gone as far as the app/homepage is concerned in terms of product search, store availability etc., I still look at it, but I always assume that the result is not correct (if the products are online at all and you can check store availability, for example)...
Thank you. It's tragic that Migros doesn't realize this.
3 years ago
3 years ago
Thank you. It's tragic that Migros doesn't realize this.
I think Migros is certainly aware of this, but they probably don't see any urgent need for action as long as everything is more or less working somehow (muddling around is the keyword)...