After update, Mac no longer recognizes the Storybox as a drive

Nach Update erkennt Mac die Storybox nicht mehr als Laufwerk

7 years ago

Hello, Up until yesterday everything was going great with our Storybox. However, since I connected it to my Mac yesterday and did the update I was asked to do, my Mac no longer recognizes the Storybox. It no longer appears on the desktop and no connection is established in the Storymania program either. Does anyone know the problem? Or does anyone have a solution?
Thank you very much!

(Machine translation)

All replies (3)

Guest

7 years ago

Dear Kahnarina, have you connected the StoryBox with the original cable?

If this does not help, could you send us your contact telephone number in a private message so that we can clarify this and get back to you?

Best regards and have a nice day.

Manuel

(Machine translation)

hsfrei

7 years ago

Edited

I have the same problem. Since the update to Mac OsSierra, my Powerbook no longer recognizes the StoryBox. Is there already a solution? I would like to load more characters, but I can't do it this way...

(Machine translation)

Kahnarina

7 years ago

Neither the helpline nor customer service could help me, so I exchanged the box and everything worked. Until the High Sierra update came.... The problem with the first box was the Storymania software update.
Now after the Mac update, the box is no longer recognized as a drive. Not even with the original charging cable. Desperate!

(Machine translation)