melectronics with delivery problems?

danmu · 2020-04-20T10:23:24.479Z

I successfully ordered an xbox one x on March 31, 2020. Delivery was given as 5-7 days due to the coronavirus situation. After three weeks, the goods have still not arrived! Mails are answered apologetically with a "standard" text and telephone inquiries are not answered at first. The post office or corona cannot be given as an excuse with a three-week delay. Other providers deliver their products within 4 working days without any problems. Could it be that melectronics is struggling with storage or delivery problems?

DanWe

5 years ago

I feel exactly the same. I ordered a TV on 29.3. Delivery date 1-3 days. Then received an email saying 4-7 days due to corona. Asked after 9 days and probably got exactly the same answer. What really pisses me off is that you don't get a personal and binding answer, with an embarrassing excuse about Corona... How stupid do they think we are? How stupid do they think we are? There's a big report in the new Migros newspaper about online advice and how successful it is.... It really makes me want to vomit!

(Machine translation)

si_

5 years ago

Good morning danmu, I am very sorry to hear that you have to wait so long for your order. I will forward your message internally immediately. Unfortunately, that's all I can do for you at the moment. best regards Silvia

(Machine translation)

mrschweizer

5 years ago

Well, it seems that melectronics - unlike all other online electronics stores in Switzerland... - seems to have a bigger problem! What are the reasons for this? I also ordered two items on April 8th which should have been delivered on April 14th. I never received them! An update came once, but "it will take a few days longer". If "a few days" means 21 days, I no longer understand the world. I have now written three times: Apart from the standard reply, NOTHING. I got in touch via live chat: For data protection reasons, I have no access to their files (!!!???). And I also tried by phone: "Yes, I'm sorry that your order hasn't arrived yet. Have a nice day anyway." So I'm back to where I was before and have no idea when and if the order will ever be delivered...! If the quality of service and Migros' much-vaunted service promise cannot be kept, then please close the online store as a matter of course! THANK YOU

(Machine translation)

danmu

5 years ago

mrschweizer

5 years ago

Well, it seems that melectronics - unlike all other online electronics stores in Switzerland... - seems to have a bigger problem! What are the reasons for this? I also ordered two items on April 8th which should have been delivered on April 14th. I never received them! An update came once, but "it will take a few days longer". If "a few days" means 21 days, I no longer understand the world. I have now written three times: Apart from the standard reply, NOTHING. I got in touch via live chat: For data protection reasons, I have no access to their files (!!!???). And I also tried by phone: "Yes, I'm sorry that your order hasn't arrived yet. Have a nice day anyway." So I'm back to where I was before and have no idea when and if the order will ever be delivered...! If the quality of service and Migros' much-vaunted service promise cannot be kept, then please close the online store as a matter of course! THANK YOU

(Machine translation)

Hello mrschweizer After a long wait, phone calls and emails, I dialed the number 0848 151 151 again. After questions about language and department, they ask about delivery times, payment and "any other questions". After what felt like 20 minutes, you are listened to and helped personally. Two hours later, I was able to pick up the overdue goods. But I have to update the warranty confirmation that is emailed after the order. Unfortunately, this is not updated automatically. Good luck

(Machine translation)

M-Infoline

5 years ago

mrschweizer

5 years ago

Well, it seems that melectronics - unlike all other online electronics stores in Switzerland... - seems to have a bigger problem! What are the reasons for this? I also ordered two items on April 8th which should have been delivered on April 14th. I never received them! An update came once, but "it will take a few days longer". If "a few days" means 21 days, I no longer understand the world. I have now written three times: Apart from the standard reply, NOTHING. I got in touch via live chat: For data protection reasons, I have no access to their files (!!!???). And I also tried by phone: "Yes, I'm sorry that your order hasn't arrived yet. Have a nice day anyway." So I'm back to where I was before and have no idea when and if the order will ever be delivered...! If the quality of service and Migros' much-vaunted service promise cannot be kept, then please close the online store as a matter of course! THANK YOU

(Machine translation)

Hello mrschweizer, M-Service is responsible for all matters relating to orders. I do not have access to the order data, nor can I accept complaints. Unfortunately, the only option is the direct route you have already taken. As an incredible number of people are placing online orders at the moment and also have questions about them, it takes some time to get a response. I understand that this is annoying. Responding to the volume is a Herculean task, despite increased staffing levels. You will get an answer to your question, but unfortunately I can't tell you when. I recommend that you call the M-Service hotline on 0848 151 151. Kind regards, Sina

(Machine translation)

Guest

5 years ago

Edited

I'm exactly the same. 30.03.2020 Nintendo Switch incl. a few games and controllers ordered on PREPAYMENT. Delivery date was 02.04.2020 and the message that there may be a delay of 5-7 days. Meanwhile, a month later, I've lost my money and no goods. I've already called MService twice and nobody could tell me when my goods will arrive. When I asked about cancellation, I was told that someone would get back to me. Then I get an email saying "Unfortunately, it is no longer possible to cancel your order at this time, as the order has already been processed." Ok, does that mean that my PAID goods will now arrive? Apparently not. On further inquiry I get the answer "The order has been sent to shipping and will be equipped soon. " I also noticed this on the MElectronics website: When I placed my order, everything was available. A week later, I had to wait 5 weeks for the Switch to be delivered and it was reduced to 319 CHF. When it was then stated that it would be available again in 11 days, I was already hoping that I would get it then, but 2 days later the counter went up again to 5 weeks. It now makes me really angry that I paid for the goods and didn't get them delivered.
That nobody really gives me any information about when I can expect the goods and that the service attitude somehow doesn't correspond to what is stated on the homepage. "You stay at home, we deliver" "5-7 days delivery time" are just damn empty sentences for me that don't correspond to reality and I feel like I'm being taken for a ride as a customer

(Machine translation)

Guest

5 years ago

Edited

My colleague ordered 3 items on Tuesday and they were already there this morning.

(Machine translation)

Guest

5 years ago

Bodenseeknusperli

5 years ago

Luckily I chose Digitec when I was deciding between Digitec and Migros for the Switch bundle with the Animal Crossing game, it was exactly the same order date but delivered on 6.4. I also got feedback from customer support within 24 hours. Hopefully the order will still be processed at all, in the meantime there was also advertising for the offer, so it should have been available?

(Machine translation)

When it was advertised, or rather the price reduction, the delivery date was 5 weeks.... Yes, I also hope that I still get the order... I would also go to pick it up in Wädenswil... but I don't have any information.

(Machine translation)

Nina_Migros

5 years ago

Guest

5 years ago

When it was advertised, or rather the price reduction, the delivery date was 5 weeks.... Yes, I also hope that I still get the order... I would also go to pick it up in Wädenswil... but I don't have any information.

(Machine translation)

Hello Nickisch Everything seems to have gone wrong with your order. I don't want to promise you too much here, because I don't even have access to this order data etc. myself. But I would at least like to try to help in some way. Can you give me details of your order? It's best if you send us an e-mail with all the necessary information. As described above, what when where, order date, what did you do, what were you told, etc... of course don't forget the order number. Then I'll forward it to you and hope that you'll at least be contacted and given some definite information. Perhaps you could add a telephone number? We would then have the e-mail address. Better safe than sorry. You can send everything to community@mgb.ch. Best regards, Nina

(Machine translation)

Cinderella1925

5 years ago

Nina_Migros

5 years ago

Hello Nickisch Everything seems to have gone wrong with your order. I don't want to promise you too much here, because I don't even have access to this order data etc. myself. But I would at least like to try to help in some way. Can you give me details of your order? It's best if you send us an e-mail with all the necessary information. As described above, what when where, order date, what did you do, what were you told, etc... of course don't forget the order number. Then I'll forward it to you and hope that you'll at least be contacted and given some definite information. Perhaps you could add a telephone number? We would then have the e-mail address. Better safe than sorry. You can send everything to community@mgb.ch. Best regards, Nina

(Machine translation)

Hi Nina, may I also write my request to the community@mgb? I find it strange that despite the obvious overload of customer service with the automatic reply email, we are not assigned a case number that we can refer to later. This creates a lot of extra work for Migros because they first have to find out whether we have already solved our problem via another channel (in the store, via chat, telephone, community@mgb, the transport company...). And so you don't know whether you will get an answer at all (if a deadline has expired due to the delay). And, as you write yourself, the text gets longer each time due to the list of what you have already done, when, where, how and with whom, and what they have said/written there.

(Machine translation)

melectronics mit Lieferschwierigkeiten?

All replies (24)

All replies (24)