The receipt is finally gone - but now the Cumulus voucher is coming on paper? | Shopping | Forum

KariScheibler · 2023-11-20T11:51:48.758Z

Although I have switched everything in my online account to digital, a Cumulus 2x receipt was printed on paper during my last self-scanning payment process. On the one hand, I think it's great that no receipts are printed for me (and thrown away anyway). But on the other hand, who came up with the glorious idea of automatically printing Cumulus (and other?) receipts on paper?When I asked the lady responsible for Subito, she just shrugged her shoulders and said "our IT system again..." Where do you get rid of all paper receipts once and for all and only receive all receipts digitally?

KariScheibler

Ailina_Migros

Dear community, thank you for your comments. We understand your dissatisfaction and we are in contact with our specialist department. As soon as we have more information and news on this topic, we will of course let you know. Best regards, Ailina

(Machine translation)

It was 7 (!) months ago that I first got in touch about this pointless receipt printing business. And what has happened in the meantime? Ailina_Migros "is in contact with the specialist department"? Still? What more dissatisfied feedback do you need to finally stop this nonsense? For paper-lovers like "Kaktus57", you can print it out again by explicit setting - stored in the online account. But please finally respect the customer wish that the vast majority of Cumulus customers DO NOT WANT PAPER AT ALL at checkout. Printing it out and throwing it away on the spot is pretty much the stupidest possible option you can imagine. Please don't make us wait another 7 months!

(Machine translation)

KariScheibler

Kaktus57

A receipt is always needed, that's saving money in the wrong place! I don't want digitization! The biggest mistake was not even putting the prices on the products!!!

(Machine translation)

Did I understand you correctly? You don't want digitalization and still use the Cumulus system? You're not serious, Kaktus57? Where do you put your coins and coins when you pay? That's what the staffed checkouts are for, where you can pick up your items three times in total, have a chat, answer the "Händ Sie, Wänd Sie, Känned Sie" questions with the same "Nei, Nei, Ja", pay with cash and get a paper receipt.

For everyone else, this is about completely digital management of Cumulus points, vouchers, guarantee vouchers, promotions, etc., without paper. Without paper.

(Machine translation)

Kaktus57

If you don't want a receipt, don't bother! But sometimes you just need receipts! I don't know how you can file them neatly in your digital chaos!

(Machine translation)

That is also nonsense! The receipts are sometimes needed as confirmation that you can leave the checkout area. The current blue slips are not useful. They are toxic and if the slips get a little wet, they are illegible and can be difficult to handle for exchanges!!!

(Machine translation)

Johnny27

Kaktus57

That is also nonsense! The receipts are sometimes needed as confirmation that you can leave the checkout area. The current blue slips are not useful. They are toxic and if the slips get a little wet, they are illegible and can be difficult to handle for exchanges!!!

(Machine translation)

What a load of crap. If you want the slip of paper, you can still print it out as an option. If you have the option to do without it, you can't be expected to have it with you as "permission to leave the checkout area". In addition, the receipts for purchases made with Cumulus are also stored electronically. You can even download them as a PDF and print them out yourself, which should be sufficient for an exchange if the original is broken.

(Machine translation)

Remo_Migros

KariScheibler

It was 7 (!) months ago that I first got in touch about this pointless receipt printing business. And what has happened in the meantime? Ailina_Migros "is in contact with the specialist department"? Still? What more dissatisfied feedback do you need to finally stop this nonsense? For paper-lovers like "Kaktus57", you can print it out again by explicit setting - stored in the online account. But please finally respect the customer wish that the vast majority of Cumulus customers DO NOT WANT PAPER AT ALL at checkout. Printing it out and throwing it away on the spot is pretty much the stupidest possible option you can imagine. Please don't make us wait another 7 months!

(Machine translation)

Hello KariScheibler, We're sorry if you didn't see our reply from seven months ago. I would be happy to send you the answer again, which was posted at the beginning of this article after clarification with the specialist department. By dispensing with the automatic printout, we wanted to develop a uniform solution for all customers. With immediate effect, we are therefore dispensing with the printing of receipts for all customers across the board - regardless of whether they have a Migros account or not. However, receipts and guarantee slips will be printed again so that customers without a Migros account can receive them. For customers who have selected the "Receive receipt digitally only" setting in their Migros account, this may be perceived as a step backwards. Overall, however, we can save more paper together. Kind regards, Remo

(Machine translation)

Johnny27

Remo_Migros

Hello KariScheibler, We're sorry if you didn't see our reply from seven months ago. I would be happy to send you the answer again, which was posted at the beginning of this article after clarification with the specialist department. By dispensing with the automatic printout, we wanted to develop a uniform solution for all customers. With immediate effect, we are therefore dispensing with the printing of receipts for all customers across the board - regardless of whether they have a Migros account or not. However, receipts and guarantee slips will be printed again so that customers without a Migros account can receive them. For customers who have selected the "Receive receipt digitally only" setting in their Migros account, this may be perceived as a step backwards. Overall, however, we can save more paper together. Kind regards, Remo

(Machine translation)

This post by Ailina_Migros from 5 months ago suggests that something is going on here. "Dear community, thank you for your comments. We understand your dissatisfaction and we are in contact with our specialist department. As soon as we have more information and news on this topic, we will of course let you know. Best regards, Ailina" The response from the specialist department will not have been sent 2 months in the past ;)

(Machine translation)

The receipt is finally gone - but now the Cumulus voucher is coming on paper?

Endlich ist der Kassenzettel weg - nun kommt aber der Cumulus-Bon auf Papier?

All replies (26)

All replies (26)