Hello, Migros has sold me defective laptops twice in one week and refused to refund the money. I am very angry but don't know what to do. Here is my situation. Please help me!

"On December 15, 2016 at 12:22 pm I bought the laptop HP Spectre in Melectronics Limmatplatz. I took it to the store at 4 pm because it booted up and shut down very often and took a long time to do so. The store exchanged it for a new laptop of the same model. Less than a week later, on December 22, 2016, this new laptop had the same problem as the old one. I brought it back to the store and the employee sent it to be repaired.

This is unacceptable that two new laptops of the same model have the same problems and I have been waiting for your response and a decision for more than 4 weeks. It's like a new car that breaks down on the road. I no longer trust this model. I need a reliable laptop to be able to work. Besides, I didn't buy a repaired laptop, I bought a new one.

That's why I would like to claim the money back from you.

In your M-Guarantee brochure you say: "Our services: (the first item in the list) Satisfaction guaranteed,... " - I am relying on you to keep these promises now. Thank you for your understanding and I await your reply.
Kind regards"