Guest
I used to go shopping at Migros because it's a great store and it's right near me. I was always happy with Migros until Migros illegally debited me 50 francs when I paid at a self-payment machine. 6 weeks have passed since then and Migros has still not transferred my money. I am very dissatisfied with Migros' service. For this reason, I cannot recommend anyone to shop at Migros!
Guest
Customer satisfaction just doesn't seem to be important at Migros! It's all about profit.
Guest
Hello Tobi. You have already written to my colleagues here: https://community.migros.ch/m/Forum-Migipedia/Unrechtm%C3%A4%C3%9Fig-Geld-abgehoben/m-p/853987#M41494
Did you fill out the form to get your money back as they wrote? If so, we'd be happy to clarify where the problem lies.
Best regards, Dominik
Guest
Dear Mr. Bück
Thank you for sending us the necessary documents.
In the meantime, we have been able to clarify your case with our payment system specialists. On 28.02.2019, during your shopping period, there were two failed payment attempts. This was followed by the error message:Error Trx. If this error occurs during the payment, we do not forward any data to the card processors, but complete it directly in our checkout system. This means that we do not trigger a cash flow. Therefore, we cannot explain why Google Pay reserved the amount of € 45.91 (which does not match our euro amount on the receipt anyway). We were not debited, except for the transaction, which was paid in cash by you.
We recommend that you contact your card issuer and ask for clarification.
We are sorry that we are unable to help you and wish you a pleasant weekend.
Kind regards
Simon ***
Customer advisorM-Infoline
Migros Aare Cooperative | M-Infoline
Industriestrasse 20 | CH-3321 Schönbühl
M-Infoline: 0800 84 0848
Do you have any questions for Migros? The most frequently asked questions and answers, as well as further information, can befound on our homepage:www.migros.ch> M-Infoline > FAQ.
Hello @Tobi25, thank you for your renewed feedback. As my colleagues at Genossenschaft Aare have already told you, please contact the card issuer. We did not have a double charge. We have already checked this. Thank you for your understanding. Kind regards, Heidi
