It sounds convenient to activate the automatic payment option… so we did.
In general, the system works relatively well. However, despite having a valid credit card on file, we were hit with an additional charge of **CHF 68.– (parking fee plus an additional fee/“fine”)**.
Mobility Hub’s explanation is as follows:
“Due to its specific architectural features, the parking lot at the Migros Shopping Center X is not designed for the Migros Park&Go system. This is clearly communicated in the terms of use and on-site signage. At this location, only fixed-price tickets are accepted as a payment option.”
I don’t see the problem so much in the fact that there may have been a corresponding notice on site. What matters to me is Migros’ own description: “Just drive in and drive out again after parking. The parking fee is automatically charged. And all of this without any additional fees.”
If my vehicle is correctly captured by a camera upon entry and exit and I have activated Park&Go, I, as a customer, assume that automatic billing will work. After all, this convenience is precisely the point of such a system.
Otherwise, the customer would have to check before every entry whether the specific parking space is actually suitable for Park&Go due to its “structural conditions” and, to do so, study the terms of use or the on-site signage.
This suddenly turns “simply driving in and out” into a system where the customer must assess for themselves whether the technical and contractual requirements are even met at that location—and risks a CHF 68 fine if they misinterpret the situation.
This raises the question for me as to whether Migros’ communication sufficiently clarifies how Park&Go actually works. If a location isn’t suitable for Park&Go, I believe this should be made so clearly evident that a user of the explicitly advertised automatic payment system isn’t confronted with such a charge only after the fact.
Given how things went for us, I therefore find Park&Go not only inconvenient but also unnecessarily risky for customers who rely on the automatic processing promised by Migros.
It sounds convenient to activate the automatic payment option… so we did.
In general, the system works relatively well. However, despite having a valid credit card on file, we were hit with an additional charge of **CHF 68.– (parking fee plus an additional fee/“fine”)**.
Mobility Hub’s explanation is as follows:
“Due to its specific architectural features, the parking lot at the Migros Shopping Center X is not designed for the Migros Park&Go system. This is clearly communicated in the terms of use and on-site signage. At this location, only fixed-price tickets are accepted as a payment option.”
I don’t see the problem so much in the fact that there may have been a corresponding notice on site. What matters to me is Migros’ own description: “Just drive in and drive out again after parking. The parking fee is automatically charged. And all of this without any additional fees.”
If my vehicle is correctly captured by a camera upon entry and exit and I have activated Park&Go, I, as a customer, assume that automatic billing will work. After all, this convenience is precisely the point of such a system.
Otherwise, the customer would have to check before every entry whether the specific parking space is actually suitable for Park&Go due to its “structural conditions” and, to do so, study the terms of use or the on-site signage.
This suddenly turns “simply driving in and out” into a system where the customer must assess for themselves whether the technical and contractual requirements are even met at that location—and risks a CHF 68 fine if they misinterpret the situation.
This raises the question for me as to whether Migros’ communication sufficiently clarifies how Park&Go actually works. If a location isn’t suitable for Park&Go, I believe this should be made so clearly evident that a user of the explicitly advertised automatic payment system isn’t confronted with such a charge only after the fact.
Given how things went for us, I therefore find Park&Go not only inconvenient but also unnecessarily risky for customers who rely on the automatic processing promised by Migros.