Be careful with the chocolate promotion!

Vorsicht bei der Schoggi-Aktion!

9 years ago

Again, and now it's really lifting my lid!

This week is a chocolate range promotion: 20% off "all Frey chocolate bars 100 g, UTZ (excluding M-Classic-Suprême, Eimalzin and multi-packs)"

This is exactly the wording in the M magazine and I checked the sign in the store to see if organic Max Havelaar bars were excluded, as is sometimes the case. This time they are not! So I went for it. And of course paid the full price. Do you really want to compete with Coop's bad reputation for misleading customers during promotions? You're well on your way to doing so!

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All replies (6)

moz79

9 years ago

Dear feather cloud

Am I mistaken or is this chocolate not from Frey? And therefore quite logically not in the promotion?

Greetings moz

Bio Max Havelaar Milch-Haselnuss

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sirio60

9 years ago

Edited

It could have happened to me too. Over time, you develop a kind of sixth sense for such things, and I think I already know the explanation: The variety in question runs under the 'Fairtrade Max Havelaar' sustainability label, which is different from the 'UTZ' label mentioned in the promotion ? When it comes to chocolate promotions, you have to be very careful and fully concentrated, otherwise you are bound to be surprised. What's more, nowadays there is no way of verifying the actual price to be paid before you get to the till. Appropriate readers between the shelves would not be a bad idea. Jumbo, for example, provided such devices decades ago.

P.S. That's right: This chocolate is a foreign product. The (non-existent) manufacturer's information and the label are therefore different from the promotional advertisement. As I said, attention and logical thinking are essential when shopping.

One more correction: the phrase 'from foreign organic production', which I read in connection with this chocolate, refers to individual ingredients. The product itself is not foreign, but made in Switzerland. But obviously not by Frey.

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Federwolke

9 years ago

Yes, this quibble is quite possible, perhaps even intentional, and fits in with the series of similar cases I have been posting about for several years. But in this case, I am invoking common law: for a long time, Migros simply had chocolate promotions where all 100 g bars were reduced. Then Migros started to introduce different brands. The usual Frey chocolates became "Les Adorables", "Les Délices", "Suprême", M-Classic etc. This is a wonderful way to create confusion among customers when it comes to promotions. In the last chocolate promotions, it was always clearly communicated when organic Max Havelaar was not included in the promotion, so I trusted that organic chocolate would be clearly excluded from the promotion if this was the case. But you learn all the time and at some point you simply avoid these annoyances. In any case, my tolerance threshold will soon be reached.

When was the production of organic chocolate actually outsourced by Chocolat Frey AG? And who produces this chocolate now? It just says: Elaboré en Suisse. After all...

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Guest

9 years ago

I think the description is clear - all Frey chocolate bars. In other words, the bars with the Frey logo on the front. Only with 'Surpreme' do you really have to be careful, because they are also from the Frey range. Maybe look a little less at 'organic' and 'Fairtrade' and more at the campaign description?

Unlike the last story, where Migros really made mistakes, I see absolutely no problem here.

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Federwolke

9 years ago

Please read everything! The question still remains: When was the production of organic chocolate outsourced by Chocolat Frey AG? When and how was this communicated? If I buy organic chocolate from Frey for years and it is included in the product range promotions and then suddenly no longer, is that customer-friendly if it is not pointed out? How is the customer supposed to notice that his favorite chocolate is suddenly no longer produced by Frey? OK, the packaging has changed, as has the shape of the bar and the recipe, but such changes are constantly being made to all kinds of products. So customers are left to realize that the manufacturer is different and the brand is therefore no longer under Frey. Of course, this is not a "mistake" on the part of Migros, everything is within the legal framework, but it is still a nuisance, to say the least.

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Frederica

9 years ago

Hello @Federwolke

Since the Max Havelaar label.
For years I have only bought organic chocolate and those with Schnapps (Kirsch, Williams, Cognac, formerly Grappa). I buy organic products when they are on sale separately.

I unsubscribed from the Migros newspaper after my wife passed away. I rely on the app and the scanner, which shows me the promotion and final price immediately.

Best regards
Istanbul

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