Thursday afternoon, MMM Marktgasse Bern: The promotional sign is missing from the table with the chocolate balls (all available Frey varieties and packaging sizes are piled up there). As I wasn't quite sure what was in the M magazine, I went to customer service to ask about the exact scope of the 20x Cumulus points promotion. We read: "All Frey chocolate balls in star design, UTZ, e.g. assorted, 1kg". An obvious case for me, but to be on the safe side (I have already posted several examples here in the past) I would like to know whether not only the 1kg bags but also the 500g bags are on promotion. I shrug my shoulders at the information and the second colleague present doesn't know either. Then I get the interesting answer: "There's a comma before 1 kg, so only the 1 kg bags are on promotion". Aha! Um, well, I don't expect Migros to employ qualified German specialists for customer service. But it shouldn't be too much to expect them to know what's going on in such a busy store on the third day of an ongoing promotion, or at least know where to look, should it?

Once again, it was only thanks to my stubbornness that Migros was able to sell me two different 500g bags of the fine balls, because I didn't want a 1kg assorted bag. I had to go and get the two bags I wanted and have them scanned by customer service to convince the two ladies.

If they in the marketing department can't manage to create unambiguous promotional signs or advertisements so that their own customer service can understand them, despite my repeated reminders, how is the average customer supposed to understand them? I'm getting tired of constantly giving free tips to your well-paid office workers or training your staff in my spare time. If you need support: I am a self-employed journalist with a solid language education and am currently suffering from a lack of orders ;)