TOTAL Sensitive detergent - laundry does not smell fine | General | Forum

TOTAL Sensitive detergent - laundry does not smell fine

TOTAL Sensitive Waschmittel - Wäsche riecht nicht fein

I have noticed for a while now that the laundry no longer smells fresh and delicate after washing with TOTAL Sensitive detergent, but stale and disgusting. Has this formula been changed? Have others had the same experience? It's definitely NOT the washing machine, because with a different detergent the laundry smells perfect again. I've just been a fan of this detergent up until now, but it seems I'll have to take it off my shopping list...

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All replies (7)

smartcoyote

I once received a Total Sensitive detergent sample at the checkout, I had the same experience with it as you, my laundry smelled as if it hadn't been washed at all (as you say, stale, disgusting etc.), so I don't buy this detergent. I use the MBudget detergent and am very happy with it.

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M-Infoline

Hello @Carly007

Thank you for your comment.

We have forwarded it to the relevant department. The clarification may take some time. You will hear from us again shortly.

Best regards, Angela

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M-Infoline

Hello @Carly007

We are not yet aware of this problem. We would like to look into it.

Please provide us with the batch code. This can be found on the bottom of the product and consists of a combination of numbers and letters, for example 039 from 120.

Kind regards

Angela

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Carly007

Dear Angela

I've finally managed to look at the batch number and write it back. Unfortunately, only one part is still visible: 049 and probably Rd. The rest is blurred and illegible. As I used to like the detergent very much, I have tried to test a bag from time to time. Unfortunately, the results have always been the same over the last few months. The laundry doesn't smell washed, it just doesn't smell nice at all.

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Carly007

Thanks, I'll give that a try.

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M-Infoline

Hello @Carly007, thank you for the information, that was enough for the specialist department. They have confirmed that it is a new batch and would therefore like to investigate the fragrance problem. Please return the detergent to the store so that they can register your request, send the detergent to the responsible person and they can check it. Of course, you will then receive feedback from the specialist department. Thank you for your help and best regards, Sina

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binswaro

I have had exactly the same experience. The laundry smells bad. I won't be buying this detergent again. I don't have this problem with mild detergents. Ps. I always use Total Multicaps 1 for all.

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