Dear Migros,
thanks to the Migros application, customers can consult their receipts directly on their phone or here, on the website. Would it be possible to give those who so wish the option of no longer having their receipt printed at the checkout (as is possible in the loyalty program of one of your competitors, which sometimes even its checkout staff are unaware of, by the way)? I almost always get my ticket back at the till and then throw it in the paper rather than the garbage can, but I'd prefer it not to be printed out any more.
Is there an option in the Cumulus account settings to receive the receipt only digitally, or to give the customer the choice at the checkout? For example, the employee at the checkout could ask the customer before printing it or not (as is the case in other competing chains).
Thank you in advance.
Best regards,
Yasmina Dersi
All replies (5)
Hello Dersi, Migros continues to print receipts, as most of its customers still want. Receipts serve as proof of purchase in the event of an exchange, as well as a warranty certificate. The receipt also enables customers to see how much they have saved, e.g. on an action. They can also see how many Cumulus points have been credited, the amount of VAT and the name of the person who served them at the checkout.
Of course, almost 80% of customers who are Cumulus members can already consult their receipt at home, on their PC, at any time. All customers who use the Migros app receive their receipt in real time on their smartphone, in digital form, and can consult all the information on the receipt mentioned above. However, there are still many customers who do not have this option, or do not wish to use it.
Like all retail chains, Migros is working to keep up with new trends and developments; this is also the case in the area of till receipts, where activities are already underway. However, changes, particularly in the checkout area, have to meet stringent requirements before they can be implemented - even if it's just a matter of the so-called "simple" printing or non-printing of a till receipt. There are still a number of points to be clarified, such as VAT, exchange, warranty and legal issues, to ensure that all our customers benefit in the end. Good day Silvia
Thank you for your prompt reply.
However, it's precisely because I'm thinking of people who want to keep the paper ticket that I'm thinking when I say that it would be good to have the "possibility" to choose. It would indeed be detrimental to impose this measure on all customers. As for the fact that some customers don't have the app or don't want to go all digital, you occasionally have offers such as "stamp cards" that are only available on the app. That's a shame.
Without another retailer, I receive my tickets in digital format in my e-mail. Admittedly, you'll tell me that this represents grey pollution, but once I've checked the ticket, I delete it, unless I've purchased a product that would require keeping the ticket. What's more, I've already bought a product with a specific warranty (a suitcase, I think), and received a message containing my receipt and another containing the warranty.
I insist, I'm not talking about forcing all customers to switch to the digital ticket, I'm talking about having the choice.
Thank you again.
Best regards,
Yasmina Dersi
"...but once I've checked the receipt, I delete it,..."
? I would be very surprised if it were possible to delete Migros receipts. I don't own a cell phone, but according to everything I've read on the subject, receipts remain in our account for 2 years, which is one of the reasons (among many others) why I don't even want to link my Cumulus number to my account.
In the case you mention, it's not the Migros application, but the system offered by another retailer. In this other chain, I no longer receive tickets at the checkout, but only in my e-mail inbox. I receive an e-mail containing my ticket in PDF format, which I consult and then delete.
I just wanted to point out that in the Migros application it is not possible to delete tickets.
I don't have a mobile myself, but I'm referring to messages that have been posted here on the forum by people who do. E.g. here's someone asking, how to delete a ticket:
https://community.migros.ch/m/Forum-Migipedia/Kassenzettel/td-p/870691/highlight/true
and the answer comes right away in the next message.
The only way not to have a ticket in your application is not to show the Cumulus card (which is not compatible with the use of scanners).