The Tangan N°8 Crushed Ice bags always tear when you want to separate the perforation for knotting ?
This did not used to be the case. Have any changes been made to the product?
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All replies (4)
Guest
Hello @regulina07
Thank you for your message. I'm sorry to hear that you've been having problems with the bags recently. I will pass on your feedback to the product managers and ask if there have been any changes.
Kind regards
Karin
Guest
Dear @regulina07
Thank you for your patience. Apparently there have been no traceable changes to the product and so far (or until your message) no feedback that this problem has recently occurred. However, the feedback has been forwarded so that it can be checked if necessary. I hope that you only got a "Monday pack" and that everything will work as usual next time. :)
Best wishes and have a sunny day
Karin
Hello Karin
Thank you very much for your clarifications.
The pack I started will soon be used up - also because of the many defective bags... - and as long as we still have a few warm days ahead of us, I'll need more crushed ice. I'm looking forward to the next pack!
Best regards
Regula
Guest
Dear Regula
I have just seen that: My contact person wrote to tell me that she had tested a pack based on your feedback. A single pouch had torn - but she had actually pulled on it in a messy way. However, she didn't notice any difference to the bags she had used before. In this respect, I very much hope that you will not encounter this problem again in the future. Let's hope - also otherwise of course - that we can expect some more beautiful summer days! :)
Best regards
Karin