We only received one superstars marble for a purchase of more than 250 f at our Migros in Marly ... that's not what was indicated on the leaflet !!!! How should we collect the other 3 marbles??.no possibility of exchange! Should we send you the receipt for this error? How do I get the other 3 missing marbles? Thank you in advance for your reply.
Hello mnfalquet Thank you very much for your message. We fully understand your disappointment and irritation. We are also sorry that we were unable to offer our "Super Stars" marbles as planned to our customers, young and old, on Saturday. Since its launch, this initiative has been a huge success. We were somewhat surprised by the response, which resulted in a rush for the special marbles. To ensure that as many customers as possible receive at least one special marble, we have decided to limit distribution to one bag per purchase. This decision was taken at the last minute, as we simply wouldn't have had enough bags to satisfy all the requests. We deeply regret this decision. This situation should not have arisen, and we are doing our utmost to organize an equivalent alternative. We are currently investigating if, and when, we will be able to obtain further special beads. Unfortunately, given production and delivery times, this is unlikely to happen before the Christmas holidays. However, we're doing everything we can to help you forget your disappointment soon. For more information, please contact migros-helpline@migros.ch Despite Saturday's disappointment, we wish you and your family a wonderful Advent season. Best regards, Sofia PS: Have you heard about our exchange? You may still be able to exchange double marbles for the missing ones: https://migipedia.migros.ch/fr/mania-echanger/albums/allstars-2020.
