"subito":Comment
Hi dear MIGROS community!
MIGROs is becoming more and more modern ... "subito" is the latest thing at MIGROS Seedammcenter.
What do you think of it?
According to the brochure, the advantages are:
Checkout for small purchases, no queuing at the checkout, no registration required
That may be true, but what does that actually mean?
Jobs are saved (the customer does the work) ----
Is that the most important reason???????????????????????????????
Shopping is no longer fun because you just have to make sure that you scan correctly, don't forget anything and maybe don't end up being as fast because you are checked .
If this way of shopping and paying is extended, there will certainly be queues at the "SELF-CHECKOUT" (certainly at lunchtime, when employees and students need a few items quickly).
Wouldn't it have been much more sensible to set up a few "QUICK CHECKOUTS" (e.g. for purchases of up to 5 items) at the usual rush hours? No jobs would have been lost and this immense investment would not have been necessary ... I wonder if that would work?
Are the scanning devices and checkouts so robust? The staff (help for customers) at the "CHECKOUT_Kassen" are already under a lot of stress, and the customer (or at least me) is not exactly pleased with the way he is instructed when scanning and paying, because you feel like an auxiliary student ... even if you are normally good with computers, smartphones, etc. ...
What bothers me most is
that jobs are being rationalized away at the expense of women and men who urgently need this work and
that shopping is being turned into work! If I have to go shopping and spend my hard-earned money, it should at least be fun ....
Incidentally, there are definitely 2 camps:
The young ones who need to buy a few small things quickly (appreciate the self-scanning and paying) and
the older ones, who bring in the actual sales and don't see the point in going to such lengths and taking away jobs in the process!
Am I alone with this opinion, or what do others think ??????????????
Greetings Ingeborg
All replies (5)
Hello @Ingeborg1234
We have been writing about "Subito Self-Scanning" and "Self-Checkout" since September 2011.
Some of your questions are answered in the FAQ.
Best regards
Istanbul
Guest
Hello Ingeborg
Thank you for your message and your thoughts on the Subito Self Scanning and Self Checkout system. I can understand your concerns.
At Migros, however, Subito will not save any jobs. For employees, Subito means an additional area of responsibility that brings more variety to their working day.
We are aware that Subito is not for everyone. That's why our customers can choose whether they want to scan items themselves or use an attended checkout. Whether it's a fast checkout or Subito: unfortunately, it's almost impossible to avoid short queues at peak times. The choice between the staffed "normal" checkout and the Subito checkouts ensures a better distribution, so that we can keep waiting times as short as possible.
Kind regards
Tanja
I also have a comment on the subject of Subito:
It makes sense to me that random checks should be carried out from time to time and I think that's a good thing. Recently, however, my friend and I were asked to go to the desk for such a check - where we had to wait because the lady was not present. When she came back, she was slightly unfriendly (everyone can have a bad day...) and mixed up our purchases, which were already stowed in our bags. She kindly offered to pack everything up again, which also looked adventurous.
When my friend asked if everything was OK, all we heard was "Wohrschindli scho" and we were sent away after paying.
I often use this system and find it practical and have no problem with random checks per se, but would very much welcome it if you weren't seen as a nuisance but treated just as kindly as at the regular checkouts.
You could also give customers a 2x cumulus voucher or something similar as "compensation" for the extra waiting time. This is done at Coop, by the way ;-)
Guest
Hello Wentj
Thank you for your message and for describing this experience. I absolutely agree with you that the check should be carried out in a friendly and careful manner. Can you tell me in which store this was not the case?
I'm happy to pass on the input with the Cumulus voucher :-)
Kind regards
Tanja
Hello Tanja
Thank you for your reply. As I said, anyone can have a bad day. However, (re)sensitizing the employees can't do any harm. I experienced this at Migros City Zurich.
Kind regards,
Wentj