I would like to know how requests to the after-sales service are dealt with. More specifically, is it normal to receive no reply to the letters you send? If not, is there a complaints department responsible for resolving what ends up becoming a dispute? Yours sincerely
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Hi Stephane, I'm sorry no one has contacted you yet. At the moment there are delays in responding to letters due to the large number of requests. Yours faithfully, Filip
A delivery problem. Ordered a month ago, delivery was announced for the 9th, I only received the Windows 365 gift and not the laptop. I noticed that it was no longer available. Since the Wednesday before Ascension Day it has been available on the shop. I still haven't received it. I've sent 6 emails and made four phone calls with only one request to contact me. I haven't received a reply. I therefore asked for the order to be cancelled and the miracle yesterday first thing in the morning I was told that it wasn't possible, that I had to wait for delivery and then return the PC. Delivery is what I'm waiting for.... As I paid when I ordered, I can't buy one while waiting for delivery. So I'm being held hostage. In any case, thank you for replying.
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A delivery problem. Ordered a month ago, delivery was announced for the 9th, I only received the Windows 365 gift and not the laptop. I noticed that it was no longer available. Since the Wednesday before Ascension Day it has been available on the shop. I still haven't received it. I've sent 6 emails and made four phone calls with only one request to contact me. I haven't received a reply. I therefore asked for the order to be cancelled and the miracle yesterday first thing in the morning I was told that it wasn't possible, that I had to wait for delivery and then return the PC. Delivery is what I'm waiting for.... As I paid when I ordered, I can't buy one while waiting for delivery. So I'm being held hostage. In any case, thank you for replying.
Thank you very much for this information, can you please send us an e-mail to "community@mgb.ch"? We will forward your information directly to the responsible office. Once again, I apologize for any inconvenience caused. Sincerely, Filip