Service reduction /repair service/ competition Coffe B

Hello sufra, thank you for your message. Due to the significant drop in demand for repair services, we unfortunately no longer offer out-of-warranty repairs. However, we will continue to provide spare parts for many specialist market items.
With regard to the competition, we would be grateful if you could provide us with some additional information so that we can clarify this with the relevant department. Where exactly did you get the ruble card, and is the competition run by CoffeeB itself? Many thanks and best regards, Remo

(Machine translation)

sufra

Remo_Migros

Hello sufra, thank you for your message. Due to the significant drop in demand for repair services, we unfortunately no longer offer out-of-warranty repairs. However, we will continue to provide spare parts for many specialist market items.
With regard to the competition, we would be grateful if you could provide us with some additional information so that we can clarify this with the relevant department. Where exactly did you get the ruble card, and is the competition run by CoffeeB itself? Many thanks and best regards, Remo

(Machine translation)

Hello Remo,
As long as spare parts are available, repairs must be guaranteed for reasons of sustainability. I think it's a bit inappropriate to pass on repairs to specialist dealers now!
Regarding the "Chill & Win" competition
I received the ruble card on Monday, July 14 at MM Unterentfelden.
The competition organizer is Delica AG Buchs, which still belongs to Migros!
So Migros should know when and where a competition is taking place.

But unfortunately there seems to be a lot going wrong in the Migros Group, I'm also thinking of the debacle with the SAP changeover at Elsa/Mifroma! All highly paid people!
I was a loyal Migros customer and employee for many years, but the trust is slowly crumbling, what a shame!

(Machine translation)

Melanie_Migros

sufra

Hello Remo,
As long as spare parts are available, repairs must be guaranteed for reasons of sustainability. I think it's a bit inappropriate to pass on repairs to specialist dealers now!
Regarding the "Chill & Win" competition
I received the ruble card on Monday, July 14 at MM Unterentfelden.
The competition organizer is Delica AG Buchs, which still belongs to Migros!
So Migros should know when and where a competition is taking place.

But unfortunately there seems to be a lot going wrong in the Migros Group, I'm also thinking of the debacle with the SAP changeover at Elsa/Mifroma! All highly paid people!
I was a loyal Migros customer and employee for many years, but the trust is slowly crumbling, what a shame!

(Machine translation)

Hello sufra, thank you for the additional information about the competition. The responsible office informed us that they will take care of your request and send you a new machine. Best regards, Melanie

(Machine translation)

Melanie_Migros

sufra

Hello Remo,
As long as spare parts are available, repairs must be guaranteed for reasons of sustainability. I think it's a bit inappropriate to pass on repairs to specialist dealers now!
Regarding the "Chill & Win" competition
I received the ruble card on Monday, July 14 at MM Unterentfelden.
The competition organizer is Delica AG Buchs, which still belongs to Migros!
So Migros should know when and where a competition is taking place.

But unfortunately there seems to be a lot going wrong in the Migros Group, I'm also thinking of the debacle with the SAP changeover at Elsa/Mifroma! All highly paid people!
I was a loyal Migros customer and employee for many years, but the trust is slowly crumbling, what a shame!

(Machine translation)

Hello sufra, the machines are now available again. Can you please send us your contact details to community@mgb.ch so that we can forward them to the relevant department? Many thanks and best regards, Melanie

(Machine translation)

Serviceabbau /Reperaturservice/ Wettbewerb Coffe B

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All replies (4)