Self Scanning totally paperless - why not ? | General | Forum

Self Scanning totally paperless - why not ?

Self Scanning total papierlos - wieso nicht ?

In various Migros stores there is self-scanning with payment stations instead of tills. The whole process is basically almost paperless - why not completely?
Couldn't a scanning function be installed on the vegetable scales instead of a sticker printout? Why is a receipt and a discount voucher printed out at the end of cashless payment - even if everything can be activated and viewed in the APp?

I think the process of self-scanning as a supplement to the normal purchase via cash register should be able to be implemented paperless and digitally from start to finish in the future.

I'm looking forward to the answer.

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All replies (5)

Kathrin_Migros

Hello Broger9450

First of all, thank you very much for shopping at Migros and for thinking about the ecology of our processes.

With regard to printing or not printing receipts and bonus coupons, we are working on fulfilling this customer request in the future.

However, we are not yet able to announce an exact implementation date.

Thank you for your patience.

Until then, best regards

Kathrin

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Broger9450

Thanks for the feedback - I'm looking forward to the implementation.

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einfachm

The topic seems to be very complex. The topic has been discussed here in the forum for more than a year now. As a solution is still a long time coming, I suggest that you keep the length of the receipts as short as possible. Measures could be taken immediately.
I would be pleased if you could explain the reasons for such a long implementation time. After all, there are already stores at home and abroad where it is only possible to have the receipt printed out on request.

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Guest

@einfachm "I would be pleased if you could explain the reasons for such a long implementation time. There are already stores in Germany and abroad where it is only possible to print out the receipt on request. "

How about limiting a trial to Cumulus participants? The waiver could be stored in the Migros app, in the PC after logging into your own account or on a form in writing at the information desk and could also be revoked.... similar to the constantly changing terms and conditions of other smartphone providers.
In the case of the Kleberli problem (as now with the Wichteln), the Cumulus barcode would have to be shown after the payment process at the Subito checkout, where it would be checked off manually by Migro staff (analogous to goods inspection) - during the payment process at the attended checkout it would logically be automatic (query - do you want Kleberli).

I think the desire to do without is limited to good Migros customers - that's how I see it as a regular Migros customer. When I buy 2-3 items once a month at the Coop, I always get 2 slips of paper measuring almost 50 cm in total - the cashier then folds them slowly: the receipt at the bottom - the one with the bold 500 points at the top... or similar.... I don't say anything - why should I - crumple it up and throw it in the nearest garbage bin.the cashier can assess my reaction independently and pass on her observations as feedback at one of the next training sessions....

But the first part of @Broger9450's initial question was not addressed by @Kathrin_Migrosat all, because he put the sticker printouts on the vegetable scales up for discussion and asked whether this barcode could possibly be displayed on the scales and scanned in this way (similar to buying cucumbers by the piece, for example). However, this would only be possible for SelfScanning - but not for SelfCheckout or for the attended checkouts and all scales would have to be converted...

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Guest

Thank you for all the input. Unfortunately, I can't say much more about the reasons for what you consider to be a "long process". As my colleague said, we are working on it and are moving in this direction.

I also find the input with the vegetable scales exciting. I assume that the implementation would probably be very cumbersome and only serve customers who shop with subito self-scanning. And according to my personal observations, this is not yet the majority in the store.

As soon as we know more about the till receipts, we will be in touch again.

Kind regards

Dominik

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