Apparently not everyone understands the stamp card system....

Scheinbar verstehen nicht alle das System Stempelkarte....

Guest

I meet someone in the M-Restaurant who asks the question during a conversation: He already had six ( 6 ! ) coupons 500Pte from the coffee stamp card... He redeemed the other coupons in paper form - he had never received anything in paper form for this coffee card in the Cumulus statement. The stamp card was of course activated by his grandson... ;-)

In this context, I ask @Cumulus-Infoline - to make it easier for this group of people, as not all 6 can be activated, but only one at a time:

--Why in these cases with a minimum purchase of 5 centimes and yes only available in the M app.... not simply activated automatically?

--Why are coupons such as 200 points Total Migros restaurant offer from CHF 20 also not automatically activated from CHF 20? - For paper redeemers, there would then be no need for a barcode on the paper coupon, just a message in the form of: "On your next visit to a M-Restaurant by 11.11.18, you will receive 200 extra points from a consumption of CHF 20 or more when you identify yourself with your Cumulus card" -- same procedure in the store for the 800 points promotion from CHF 100 store purchase

--The double (for purchases of CHF 100 or more) should also be redeemed automatically for purchases of CHF 100 or more (because then there's another new one and cumulation of doubles is not possible). If someone wants to redeem it in the app for less than CHF 100, they could do so manually, the same procedure if they present it in paper form for less than CHF 100.

I suspect that some people would be happy if this thicket of coupons were cleared out a little... ;-)

Thanks for the answer.

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All replies (3)

AlMiDeCoLi

@marcoti

Think about it: does Migros have any interest in the coupons being redeemed?

And as far as the 2-times coupon is concerned: not everyone always has a purchase of over CHF 100.00. So if you were to trigger it automatically when you reach an amount over CHF 100, the coupon would quickly be forgotten, especially if it is only valid for a short time (i.e. about 32 days). I want to be able to decide for myself when to redeem a coupon.

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Guest

@AlMiDeCoLi Sure, it's an argument: if you can't handle the phone (and the Migros app in particular), then don't use it.... ;-) I'm not of that opinion now, I try to help this mostly older person, but I'm not at all sure whether they'll be able to manage the next activation... In any case - if I meet the person again in the next few days - I'll ask again and help if necessary.

The Migros app has to be structured in such a way that it can also be understood by older people, because smartphones are now available almost everywhere, even if it's just for WhatsApp, phone, SMS and the picture gallery with the grandchildren's photos... ;-)

I don't quite understand your train of thought about the 2-fold (or you don't understand mine...): If the total amount shows over 100 CHF, the system activates it automatically - under 100 CHF it is simply done manually, because it would then be used with the expected "highest purchase under 100 CHF", especially if time is short or absence due to vacation....

P.S. Postscript to "...Migros has an interest in this" : Who is Migros...? Management or salesperson... ? I have already experienced cashiers who explicitly asked for 2-fold ...and even 20, 25, 40-fold and the customer was looking for paper coupons!

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AlMiDeCoLi

@marcoti

I understand your train of thought. You are a customer, you think like one, and in your favor. When I ask you whether Migros even wants coupons to be redeemed, I'm not talking about the management or the checkout staff, but about the company, which wants to be attractive to customers and bring them into the stores, but for which every redeemed coupon also represents a cost factor. Hence the question: Do you really believe that a company that publishes a coupon for CHF 10.00 for a purchase of CHF 80.00 or more really wants every coupon handed out to be redeemed? That will be expensive if you sell goods to several customers for which you could actually earn CHF 80 but only get CHF 70.

It's the same with the 2-fold bonus coupon. Migros does not have to "pay out" every coupon that is not redeemed. So if you wanted every purchase of 100 francs or more to be rewarded with double Cumulus points, you wouldn't have to print coupons. You also wouldn't have to wait until the purchase to redeem the coupon, but could just reward the current 100-franc purchase. But then customers would no longer have to look out for coupons, because they would receive them automatically anyway. That's why people themselves have to make sure that and when they redeem the coupon and receive the promised reward.

It is clear that you as a customer would like this to be different, but your desire for convenience does not correspond to the company's desire.

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