Scanner "gun" in Migros restaurant only reads Cumulus barcode manually with Samsung Pay... Why ?

Scanner-"Pistole" im Migros-Restaurant liest Cumulus Barcode bei Samsung Pay nur manuell... Warum ?

Guest

At the checkouts of Migros restaurants, this hand scanner is placed in such a way that you only have to hold out the Cumulus card or the barcode on the back of the Cumulus credit card, for example, and it is scanned automatically. I have deposited the Cumulus card with Samsung Pay and here the cashier always has to scan it manually... With the Subito system it also works automatically - by the way, the scanner output is extremely fast even at a distance of 10-20 cm.... but also during the payment process for both SelfScanning and SelfCheckout. The cashiers are aware of the problem and all see this as a normal process "We have to press a lot..." Is Migros using outdated technology?

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All replies (2)

M-Infoline

Hello Polarstern90, our specialist department has the following to say about your description: - In principle, the scanners at restaurant checkouts should be positioned in the holder in such a way that the scanner is permanently active. This may not always be the case - It is then important that you hold your cell phone steady and at a distance of approx. 10 cm from the scanner (important not too close) - The entire lighting environment can also have an influence on the reading quality However, the scanners should be able to read the Cumulus card well. If necessary, make your screen very bright at the checkout and try it that way. Best regards, Mia

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Guest

M-Infoline

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Mia from @M-Infoline: Thanks for the reply ! I have set the brightness to 100% in the meantime - but it's still a target exercise. Nevertheless, thanks to an attentive cashier at the M restaurant, I found another solution that works 100% : The scanner under the glass of the portion scale.

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